This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Move Phone App from private space to work space in Enterprise

Hi,

is it possible to move the Phone App(pre installed) to move to the work space in enterprise mode?  I didn´t find anything regarding this on the web.



This thread was automatically locked due to age.
Parents
  • Hi VN_sn,

    It looks like this is not currently possible. May I ask why you need this? 

    The phone call will be routed through the device's mobile carrier, resulting in it being associated with the end user device as opposed to a dedicated work-related line. 

    There may be third-party phone apps you can install in the work-profile environment (not the system app) which may work, but it may be best to get some additional context here.

    If users are expected to make/receive work-related phone calls, another approach would be to distribute work phones which are enrolled under "Full Device Management". 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Hi,

    thanks for your answer.

    Whenever we get a call on the phone, we don´t know who is calling ´cause its not getting the contact information from the work profile..

  • I was able to locate the following guide on how to configure permissions so the address list from Outlook will be synchronized with the local contacts. 
    - Sync contacts between Outlook and Android

    Please note, you will need to configure the device in "Full Device Management" mode for this to be possible. Otherwise, the data within the Work Profile will not be available in the "Personal" phone environment. 

    If you wish to export the full contact list from Outlook, then import the contacts into the "Personal" section on the phone, this may also be possible by using CSV export/import or via 3'd party applications.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • I was able to locate the following guide on how to configure permissions so the address list from Outlook will be synchronized with the local contacts. 
    - Sync contacts between Outlook and Android

    Please note, you will need to configure the device in "Full Device Management" mode for this to be possible. Otherwise, the data within the Work Profile will not be available in the "Personal" phone environment. 

    If you wish to export the full contact list from Outlook, then import the contacts into the "Personal" section on the phone, this may also be possible by using CSV export/import or via 3'd party applications.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children