Sophos Secure Email - Traveler - Can't create Mail folders

Question

Hi again Sophos Community, 
 Some further questions regarding Sophos Secure Email on iOS. 
 
 I found all the standard functions working except one - It seems I am unable to create folders. I can only view the folders and subfolders and their contents. I could not find any documentation or mention for this feature. This behavior is the same on iPhone and iPad. 
 Here is a screenshot of how it looks on iPad: 
 
 The Sophos Secure Email version is 8.65.2 
 We are using HCL Traveler Version 12.0.1 
 
 Also, under "Known Issues" I found that push notifications won't work with HCL Traveler. Is this information still recent? Is this under development? 
 
 Any help would be appreciated. 
 Regards, Daniel

Qoosh · Accepted Answer

Hi Daniel, 
 Thanks for reaching out to the Sophos Community Forum. 
 When checking the functionality of the Sophos Secure Email application, I can confirm that creating a folder is not currently possible. 
 If you'd like to see this functionality added to future versions of the SSE application, I suggest sending in a feature request. You can do this by reaching out to your Sophos Account Manager. If you'd like assistance in finding out who this may be, please send me a PM. 
 I cannot see any open development tickets regarding notifications support for HCL Traveler, I suggest opening a support case regarding this issue. If you can share the case ID with me, I can follow up with our team regarding this as well.

Sophos Secure Email - Traveler - Can't create Mail folders

Top Replies