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Sophos Secure Email - Traveler - Can't create Mail folders

dan_f

Hi again Sophos Community,

Some further questions regarding Sophos Secure Email on iOS. 

I found all the standard functions working except one - It seems I am unable to create folders. I can only view the folders and subfolders and their contents. I could not find any documentation or mention for this feature. This behavior is the same on iPhone and iPad.

Here is a screenshot of how it looks on iPad:

The Sophos Secure Email version is 8.65.2

We are using HCL Traveler Version 12.0.1

Also, under "Known Issues" I found that push notifications won't work with HCL Traveler. Is this information still recent? Is this under development?

Any help would be appreciated.

Regards, Daniel



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  • +1

    Hi Daniel,

    Thanks for reaching out to the Sophos Community Forum. 

    When checking the functionality of the Sophos Secure Email application, I can confirm that creating a folder is not currently possible.

    If you'd like to see this functionality added to future versions of the SSE application, I suggest sending in a feature request. You can do this by reaching out to your Sophos Account Manager. If you'd like assistance in finding out who this may be, please send me a PM.

    I cannot see any open development tickets regarding notifications support for HCL Traveler, I suggest opening a support case regarding this issue. If you can share the case ID with me, I can follow up with our team regarding this as well.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Reply
  • +1

    Hi Daniel,

    Thanks for reaching out to the Sophos Community Forum. 

    When checking the functionality of the Sophos Secure Email application, I can confirm that creating a folder is not currently possible.

    If you'd like to see this functionality added to future versions of the SSE application, I suggest sending in a feature request. You can do this by reaching out to your Sophos Account Manager. If you'd like assistance in finding out who this may be, please send me a PM.

    I cannot see any open development tickets regarding notifications support for HCL Traveler, I suggest opening a support case regarding this issue. If you can share the case ID with me, I can follow up with our team regarding this as well.

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
Children
  • 0 in reply to Qoosh

    Hi Kushal,

    Thanks for checking. I'm relieved that I haven't missed anything, but it's a shame that this isn't a feature. 

    We will have to deliberate if we use the application, but we'll definitely submit this feature request.

    As for the push notifications - If we continue with the app I will get back to you as soon as I have a case number.

    Again, thanks a lot!

    Regards,

    Daniel

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