iOS app install/updates fail until initiating Clear VPP cache

Hello all,

We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager.

It seems whenever new app updates are released, our helpdesk is unable to install those specific apps on newly enrolled iPhones until I go to Settings > Setup > Apple setup > Apple VPP > Clear VPP cache

This issue also affects app updates initiated through Sophos Central or the SMC on existing phones, which work after clearing the VPP cache.

Things I've checked:

- Plenty of licenses in ABM
- Devices are supervised

Is there a way to schedule the VPP cache to be cleared?



Added tags
[edited by: Gladys at 9:23 AM (GMT -7) on 9 Aug 2022]