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iOS app install/updates fail until initiating Clear VPP cache

Hello all,

We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager.

It seems whenever new app updates are released, our helpdesk is unable to install those specific apps on newly enrolled iPhones until I go to Settings > Setup > Apple setup > Apple VPP > Clear VPP cache

This issue also affects app updates initiated through Sophos Central or the SMC on existing phones, which work after clearing the VPP cache.

Things I've checked:

- Plenty of licenses in ABM
- Devices are supervised

Is there a way to schedule the VPP cache to be cleared?



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  • Hi stoomart,

    Thanks for reaching out. 

    Do you know if the option "Automatically update iOS VPP apps assigned to devices" is already selected in the Apple VPP menu? I suggest ensuring your applications are assigned as "device-based" instead of "user-based" as well, as this may help.

    If you’re required to clear the VPP Cache each time you need to update applications, I'd suggest opening a case with our support team, so this can be investigated further. 

    If this isn’t done, does the task fail immediately? What results are returned?

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi stoomart,

    Thanks for reaching out. 

    Do you know if the option "Automatically update iOS VPP apps assigned to devices" is already selected in the Apple VPP menu? I suggest ensuring your applications are assigned as "device-based" instead of "user-based" as well, as this may help.

    If you’re required to clear the VPP Cache each time you need to update applications, I'd suggest opening a case with our support team, so this can be investigated further. 

    If this isn’t done, does the task fail immediately? What results are returned?

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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