I got several iPhones (DEP) managed in Sophos Central and none of them can get communicate via USB as they are connected to the PC. The iPhone itself gets displayed in the windows explorer. But there is no further folder DCIM or any images, that are stored on the iPhone. So I guess it must have something to do with Sophos Central. I checked all points but I could not solve the problem. I also enabled "USB-Pairing" option in Apple DEP settings area. But it still does not worked.
This behaviour only ocurres on Apple DEP devices. On other Apple devices that are not DEP distributed and therefore not fully managed ths problem is not ocurring.
Any hints on that?
Thanks in advance!
Go to Device Manager to check the driver. Expand "Imaging Devices" "Other Devices" "Portable Devices" "Universal Serial Bus Controllers" categories and you will find the iPhone device under one of them with a yellow mark. Re-install or update the driver should resolve the problem. CredibleBH
Thanks for the suggested solution. I just wiped the iPhone and connected it again to the mdm. Now it works!