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New device enrollment now working

LeeWagner

i am trying to enroll new galaxy tab 2 device and when i get to the google email i enter afw#sophos as instructed but nothing sophos related installs and I end up at the desktop with no enrollment completed.   

i cannot click on anything in the play store and it just says Android Enterprise.  I have tried on a few different devices all with the same outcome.

can anyone offer any advice?

regards

Lee



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    We are experiencing the same issue today. When trying to enroll a device, we enter the "afw#sophos" and then it proceeds through the rest of the setup steps without any mention of Sophos, IT managing the device, etc.. Once we get to the home screen of the device after initial setup, Sophos is not installed. When we try to open the play store, we get an authentication error stating that we need to sign back into the google account. When we click the button to "try again" it basically does nothing. Just keeps looping us back to the same screen. Since Sophos is not getting installed, the device is not enrolled, and has no policies or restrictions yet. There is not much we can influence on our side. We have tried on 4 different devices (3 older tablets, and 1 brand new phone). All are acting exactly the same. We have also tried on 3 different networks (1 with our firewall, 2 without any restrictions/security) and all act the same.

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