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Suspicious WiFi connection detected

The Sophos app on my android phone gave me a security warning saying that:

Suspicious WiFi connection detected

We’ve detected suspicious behaviour on your WiFi Connection. This might be caused by a public network requiring authentication. In this case, open your browser to sign in.

I have reset my home Wifi password but I still keep getting the same message. Can someone advise what I should do? 



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  • Hi Jane S,

    Thank you for reaching out. After clicking on the notification, does it show the details of the Wi-Fi connection? If it does, please share a snapshot.

    For initial troubleshooting, you can run a quick network check. On the dashboard, go to Network Security > Wi-Fi Security > and tap Check Wi-Fi.

    I would also like to confirm a few details:

    1. Is there another network you could connect to? If there is, is the issue happening with all networks?
    2. On your Android phone, if you haven't already, please disconnect from your Wi-Fi network, "Forget" the network, and then reconnect to it. See if the error shows up again.

    Let us know how it goes. Thank you.


    Gladys Reyes
    Global Community Support Engineer
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  • Hi Gladys, 

    Thank you for getting back to me.

    Yes, it shows the details of the wifi connection. Below is a snapshot.

    1. Yes, there is another network that l connected too but no issues are showing up on the other network. Only the home wifi.

    2. Yes, l did the 'forget' network about 10 times and still get the error again.

    Is my wifi network at risk or is it a bug in the app?

    Any further assistance is greatly appreciated.

    Jane

Reply
  • Hi Gladys, 

    Thank you for getting back to me.

    Yes, it shows the details of the wifi connection. Below is a snapshot.

    1. Yes, there is another network that l connected too but no issues are showing up on the other network. Only the home wifi.

    2. Yes, l did the 'forget' network about 10 times and still get the error again.

    Is my wifi network at risk or is it a bug in the app?

    Any further assistance is greatly appreciated.

    Jane

Children