This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Suspicious WiFi connection detected

The Sophos app on my android phone gave me a security warning saying that:

Suspicious WiFi connection detected

We’ve detected suspicious behaviour on your WiFi Connection. This might be caused by a public network requiring authentication. In this case, open your browser to sign in.

I have reset my home Wifi password but I still keep getting the same message. Can someone advise what I should do? 



This thread was automatically locked due to age.
Parents
  • Hi Jane S,

    Thank you for reaching out. After clicking on the notification, does it show the details of the Wi-Fi connection? If it does, please share a snapshot.

    For initial troubleshooting, you can run a quick network check. On the dashboard, go to Network Security > Wi-Fi Security > and tap Check Wi-Fi.

    I would also like to confirm a few details:

    1. Is there another network you could connect to? If there is, is the issue happening with all networks?
    2. On your Android phone, if you haven't already, please disconnect from your Wi-Fi network, "Forget" the network, and then reconnect to it. See if the error shows up again.

    Let us know how it goes. Thank you.

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Jane S,

    Thank you for reaching out. After clicking on the notification, does it show the details of the Wi-Fi connection? If it does, please share a snapshot.

    For initial troubleshooting, you can run a quick network check. On the dashboard, go to Network Security > Wi-Fi Security > and tap Check Wi-Fi.

    I would also like to confirm a few details:

    1. Is there another network you could connect to? If there is, is the issue happening with all networks?
    2. On your Android phone, if you haven't already, please disconnect from your Wi-Fi network, "Forget" the network, and then reconnect to it. See if the error shows up again.

    Let us know how it goes. Thank you.

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Children