Can't Make Policy Changes - Supervised iPad

Hello,

I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following:

1) Apply new policy changes/updates (like a forced wifi network) - every attempt fails immediately. Installing apps works fine.

2) Hold a remote session using teamviewer/quicksupport. When I give consent on the iPad I get a message about restrictions (I disabled them all). Any thoughts?

Thanks,

Matt