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Can't Make Policy Changes - Supervised iPad

Matt Laufer

Hello,

I am new to Sophos Mobile, and currently working on iPads. I have successfully deployed iPads to Sophos using Configurator. After removing all payloads in configurator (most importantly any restrictions), I still can't do the following:

1) Apply new policy changes/updates (like a forced wifi network) - every attempt fails immediately. Installing apps works fine.

2) Hold a remote session using teamviewer/quicksupport. When I give consent on the iPad I get a message about restrictions (I disabled them all). Any thoughts?

Thanks,

Matt



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    Hello Matt,

    Thank you for reaching out. Does the device show up in Sophos Mobile?

    I recommend starting with checking the last MDM and SMC synchronization time. You may check that from the Central Dashboard > Mobile > Devices > Select the device in question and it will show the device details.

    Make sure the synchronization time is very recent to ensure active communication.

    Another thing to check is if the phone "enrolled" with Apple configurator shows up in Apple Business Manager(ABM) with MDM server as Sophos.

    If it doesn't, you can try and get the phone into ABM by following the steps under the "Manually add an iPhone, iPad, iPod touch, or Apple TV" section on this article - https://soph.so/xyvs7d

    I hope this helps. Thank you!

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Hello Matt,

    Thank you for reaching out. Does the device show up in Sophos Mobile?

    I recommend starting with checking the last MDM and SMC synchronization time. You may check that from the Central Dashboard > Mobile > Devices > Select the device in question and it will show the device details.

    Make sure the synchronization time is very recent to ensure active communication.

    Another thing to check is if the phone "enrolled" with Apple configurator shows up in Apple Business Manager(ABM) with MDM server as Sophos.

    If it doesn't, you can try and get the phone into ABM by following the steps under the "Manually add an iPhone, iPad, iPod touch, or Apple TV" section on this article - https://soph.so/xyvs7d

    I hope this helps. Thank you!

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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