Facing the exact same issue as Phreeze's post mentions 3 years ago.
Wondering if this case has solved and what the solution is.
Hello - Would anyone have any experience troubleshooting a brand new Iphone 8 out of box, via Apple DEP within the Mobile Portal - we push the profile, we turn the device on just like we always do, select the language, country, we get to Remote Management screen, we enter the credentials (which have been tested 10 times on domain pc's and email / office 365 and they work) Says credentials are wrong or missing.? Not sure what to do...We've forced Ad Sync to run multiple times. We've reset the password for the ad account for this user, re-Synced Adconnect, re-synced Sophos AD connect...@ a loss.
Original ticket from Phreeze 3 years ago: Ticket #8560773New ticket soon to be created if no solution is found
Thanks in advance to anyone who knows more or points in the right direction.
In the interest of sharing out the solution on the community; this problem was fixed by un-assigning the profile applied to the mobile device, then re-assigning the profile.
Thank you for working with…
I created a ticket for this issue: Ticket id 04820909
Thank you for working with our team on this.
Thanks for sharing Qoosh, I forgot to do it myself.