Android Device doesn't get container policy

Question

Hi there, 
 I've been having problems rolling out the container policy on various Android devices a lot lately. 
 The device get the android enterprise and the mobile threat policy. But the container policy remains on "no policy received". I already tried to push the policy again, or restarted the device. Sometimes it is working if I re-register device 2-4 times. 
 Is there an workaround to help me here or does anyone have a similar problem? 
 Any help would be appreciated. 
 
 Best Regards, 
 Jonas

Jonas Pohl · Answer

It seems that the SSC and SSE app do not communicate correctly with each other during registration. 
 
 Meanwhile I get an workaround from the Sophos Support that works for me: 
 - You need to unregister the sophos container on the affected device 
 - sync the device 
 - make sure the policy is not shown anymore in the device details on our sophos server 
 - assign the container policy 
 - check if the device get the container policy 
 
 Hope this will help you to progess with this problem. Sophos is investigating this at the moment. 
 
 Regards, 
 Jonas

Android Device doesn't get container policy

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