Sophos authentication

Question

hi, i changed phone and i can't login to central sophos. 
 Account transfer is not possible because my old phone is faulty. When I want to log in, a new qr code screen does not appear, I cannot log in. How can you help?

Qoosh · Accepted Answer

Hello byzsml, 
 For authentication-related issues, I recommend reaching out to our Customer Care team to assist. They can perform an MFA reset so the next time you log in you&rsquo;re prompted to configure MFA again. The fastest way to reach our team would be to use the regional contact numbers on the following page under "For Critical Cases." - Sophos Support Portal 
 If there is another Super Admin user that has access to your Sophos Central Admin environment, they can also remove and re-add your account so that you can set up the account/MFA again. 
 There is a "Reset MFA" button as well, located on the left-hand pane when you open a user entry. There is currently a known issue surrounding this that hasn&rsquo;t yet been resolved so that may not be an option for now. 
 Let me know if this helps.

Sophos authentication

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