Android Enterprise Device Enrolment

hello, we are trying to enrol devices via afw#sophos, the enrol never completed once the qr code is scanned.

i have a bundle setup with device enrolment and a device policy applied. it never seems to talk back to the server never becomes managed. see screen shot after 24 hours waiting. connected with full 4g

mdm device enrolment for android and apple manually and dep all is working fine.

can anyone suggest anything?