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Enroll mobile device through afw#sophos

VNCT

Hello,

normally i'll add a mobile device through the afw#sophos method, however this method is deprecated since last week. Whatever I try the phone will go to work mode (this isn't as much of a problem) the problem itself is that barely any system apps are available when I did give permission to use these. How can I fix this?

I've looked into deployment through QR code however this isn't ideal since our users have to sign in for the self service portal. We don't want them to do that. Is there any way I could configure this without the user having to sign in the ssp?

Regards,

Vincent 



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  • 0 in reply to Mikaël CHARTIER

    Hi,

    This has been raised to our internal team and was able to observe that there is a bug in our policy related to the system app which leads to this.

    It's been observed that it works only for the Device Owner though - not for the work profile. Our team is currently looking to it.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    Any clue when this issue is resolved?

  • +1 in reply to Mikaël CHARTIER

    Hi All,

    This is an update about the said issue.

    We have started the staged release of the client resolving this issue.
    Within Stage 1 of the release users located in Austria, Hungary, and United Arab Emirates will receive the update.

    The new client has version 9.7.3767

    To make the System apps appear again customers can use the following process:

    - Update the client on the affected devices
    - After the client is updated, make any change in the applied Android Enterprise policy
    - Save the change
    - Open the Sophos Mobile Control app and synchronize
    - After a few seconds the System Apps should appear on the device

    It is planned to continue with the next staged rollout beginning of next week.
    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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