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Sophos mobile and Android Enterprise

Once I have configured android enterprise in a Samgsung A52, I have the problem that the native Samsung applications disappear, and occasionally the gallery presents me with problems, since when I take a photo I cannot visualize because I cannot find an application to do it.

I have reviewed each policy in none I have application restrictions, in the same way I have tried to install the application but it returns an error: "completely failed".

I tried to give permission to another application like google photos but it doesn't work.

Someone has had something similar. ?

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0 GlennSen over 3 years ago

Hi Fernando Gonzalez,

Thank you for sharing these findings. By any chance have you attempted to re-install the app that can open the file? what was the outcome?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 Mikaël CHARTIER over 3 years ago

Other topics possibly related

https://community.sophos.com/sophos-mobile/f/discussions/128118/enroll-mobile-device-through-afw-sophos

https://community.sophos.com/sophos-mobile/f/discussions/128123/default-apps-not-installing-on-android-os-11
https://community.sophos.com/sophos-mobile/f/discussions/128163/samsung-galaxy-store-has-disappeared-once-device-is-enrolled-onto-android-enterprise
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0 GlennSen over 3 years ago in reply to Mikaël CHARTIER

Hi,

This has been raised to our internal team and was able to observe that there is a bug in our policy related to the system app which leads to this.

It's been observed that it works only for the Device Owner though - not for the work profile. Our team is currently looking to it. Please raise a case ID and share it with us.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Mikaël CHARTIER over 3 years ago in reply to GlennSen

Hi,

I opened a ticket with Sophos support last Friday. I have to do some tests and forward the logs for analysis. I will of course share Support's feedback with the community.
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0 Jalen Swaniawski over 3 years ago

Android Enterprise simplifies the management of Android devices in a corporate environment MyVanillaCard.

Android Enterprise devices enrolled with Sophos Mobile can have one of the following management modes
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0 Sascha Marco Börtzler over 3 years ago in reply to Mikaël CHARTIER

Hello, is there any new information here? We have the same problem on 160 devices
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0 GlennSen over 3 years ago in reply to Mikaël CHARTIER

Hi,

Can you share with me the case through DM so that I can put notes on it? Our internal team was still working on the solution to this issue and internal JIRA has been raised already for this.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 VNCT over 3 years ago in reply to GlennSen

What is the current situation? Any news?
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0 Mikaël CHARTIER over 3 years ago in reply to VNCT
Hi all,

I received 2 replies from the French support team.

Latest answer: A new version of the Sophos Mobile Control app should fix this issue and should be available soon (next week at the latest)

First answer: mobile phones must be enrolled with the QR Code generated in the "QR Code registration" tab of the "Settings> Configuration> Google configuration" menu. The downside to this method is that you need to have the end user's Self Service Portal login information. See articles below from Sophos Help for more information about this method :

https://docs.sophos.com/esg/smc/9-7/admin/en-us/esg/Sophos-Mobile/tasks/SetUpQRCodeEnrollment.html

https://docs.sophos.com/esg/smc/9-7/admin/en-us/esg/Sophos-Mobile/tasks/EnrollWithQRCode.html

With this method, I enrolled a new device in Android enterprise full device mode. All system & Samsung Apps are present
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0 Mikaël CHARTIER over 3 years ago in reply to Mikaël CHARTIER

Latest reply from french support team

Sophos have published an article about this issue : Sophos Mobile: System apps are not available on Android Enterprise managed devices
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