I am trying to enroll several devices into Sophos Mobile, however, certain macbooks are having issues due to Sophos not being able to access the profiles pane. The error reads - "You can't open the 'Profiles' preferences pane because it is not available to you at this time. Your system administrator has not given you access to this preference pane". This is odd because the macs that are getting this error have never had issues installing things related to profiles before. I also tried using an administrator account to install it from there, but kept getting the same error. Is this issue common with Macs and are there any alternative ways to getting a macbook enrolled?
Hi Justin John
Would you please check under restrictions configuration if there are any restrictions policy applied?
I just checked our policies for MacOS and we don't have any created for MacOS (or Windows for that matter). Our Windows devices have had no issues with enrollment, and certain Macbooks have been able to enroll without any issues as well. Its just that a portion of our Mac users are getting this issue, even though they are on the same version of MacOS as everyone else and have been using the same enrollment procedure.
Could you please check under System Prefrences> General> MDM Capability is set to yes?
The option for "MDM Capability" isn't appearing. I asked people who were and were not able to enroll, and neither had that option available.
Hi Justin John,
Would it be possible for you to share a screenshot of the error? I suspect that this is more of an Apple issue based on this thread - https://discussions.apple.com/thread/7253713
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As mentioned by Yashraj, this is something more related to Apple issue, I have checked this with our global escalation team, please refer to this similar thread where you can configure JAMF privacy preference.