Unable to enroll certain macbooks due to profile issues.

I am trying to enroll several devices into Sophos Mobile, however, certain macbooks are having issues due to Sophos not being able to access the profiles pane. The error reads - "You can't open the 'Profiles' preferences pane because it is not available to you at this time. Your system administrator has not given you access to this preference pane". This is odd because the macs that are getting this error have never had issues installing things related to profiles before. I also tried using an administrator account to install it from there, but kept getting the same error. Is this issue common with Macs and are there any alternative ways to getting a macbook enrolled?