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Can’t enroll device. You’ve reached the maximum number of Android enterprise devices per user. BUT ONLY have 7 devices with that user

Hello, just wondering if you can help, we are enrolling Hundreds of Android devices into AFW (Enterprise Device Owner) Mode which has a device user limit of 10 devices per user account.

we have just started enrolling using a new account (never been used in SMC) and we have reached device number 8 and now receive the below message, would you be able to offer any advice please?

Oct 1, 2020, 11:46 AM

Can’t enroll device. You’ve reached the maximum number of Android enterprise devices per user.

-128

Completely failed

thanks

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SDU over 3 years ago in reply to Andrew Mullins +1

Hi Andrew, this is a response from the Google backend that no additional devices are allowed for this user. There is no way we can influence this behavior. Every user has a separate Google user ID to…

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0 Yashraj S over 3 years ago

Hi Andrew Mullins,

As per the following KBA, 10 Android Enterprise Devices can be enrolled to a single user. https://support.sophos.com/support/s/article/KB-000038416?language=en_US

Can you please confirm if the user currently has less than 10 devices? I will also discuss this with our SMC experts and get back to you on this.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 3 years ago

Hi Andrew Mullins,

As per the following KBA, 10 Android Enterprise Devices can be enrolled to a single user. https://support.sophos.com/support/s/article/KB-000038416?language=en_US

Can you please confirm if the user currently has less than 10 devices? I will also discuss this with our SMC experts and get back to you on this.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 Andrew Mullins over 3 years ago in reply to Yashraj S

HI yes thats correct, we have 7 devices with this name, can it be cached anywhere?
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0 Andrew Mullins over 3 years ago in reply to Yashraj S

i have also done an export from the super admin console of all devices to confirm the device isnt used in any other customer containers.
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0 SDU over 3 years ago in reply to Andrew Mullins

Hi Andrew,

this is a response from the Google backend that no additional devices are allowed for this user.
There is no way we can influence this behavior.
Every user has a separate Google user ID to which the device is linked. We do not have any insights what Google exactly does and when they clean-up their backend.
In general, it is not recommended to add several devices to one user account. Instead, using one user per device is the recommendation.

Best regards
Stefan Dunz
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0 Andrew Mullins over 3 years ago in reply to SDU

thanks for this but we have hundreds of shared devices and cannot link to one individual user. strange how the recommend that yet allow 10 devices per account, many people in corporate or private have more than one device.
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