we`re implemented Sophos Mobile Central with the Sophos Secure Mail App for a customer. But they dont get any notifications from the app
Any help would be greatly appreciated.
Hi Jonas Pohl
In some cases, Sophos Secure Email will not display a notification immediately when a new email is received, and the user has to open the app to check for new emails, please check the known…
Unfortunately I have exactly the same problem, but not all devices are affected. Some of our iOS devices do not receive notification of new emails. I have already reconfigured the EWS. We use the real time notifications for a long time and this works fine befor.
We have also set the "Locate Task" to allways as recommended. Unfortunately also here no success!
Unfortunately I received the same statement as here, even though we already used it in the same way. I suspect that there is currently a problem with the app again!
Regards and i hope some one can help.
if I enbaled the real push notifications and make sure the app is running in the background it is working now.