Secure Email not sending notfication on IOS

Hi all,

we`re implemented Sophos Mobile Central with the Sophos Secure Mail App for a customer. But they dont get any notifications from the app

Any help would be greatly appreciated.

Kind regards,

Jonas

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  • 2 months ago in reply to Jonas Pohl +1 verified

    Hi

    In some cases, Sophos Secure Email will not display a notification immediately when a new email is received, and the user has to open the app to check for new emails, please check the known…

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  • Hello Jonas,

    Unfortunately I have exactly the same problem, but not all devices are affected. Some of our iOS devices do not receive notification of new emails. I have already reconfigured the EWS. We use the real time notifications for a long time and this works fine befor.

    We have also set the "Locate Task" to allways as recommended. Unfortunately also here no success!

    Unfortunately I received the same statement as here, even though we already used it in the same way. I suspect that there is currently a problem with the app again!

    Regards and i hope some one can help. 

  • Hello b1n4ryPS,

    if I enbaled the real push notifications and make sure the app is running in the background it is working now. 

    Best Regards,

    Jonas

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