Version 9.6.3353 not compatible with Android 8.1.0

FormerMember
FormerMember

Hello,

 

Last night, I got a notification saying Intercept X for Mobile is not up to date with the latest version (that is 9.6.3353). So I opened Google Play > My apps and games > Updates tab and Sophos is not showing on the list of apps to be updated (both Intercept X and Security & Antivirus Guard).

 

I decided to go to Intercept X > App security > App security issues then tapped the message saying 'New version Sophos Intercept X for Mobile 9.6.3353 available' and it redirected me to the app's page in Google Play. To my surprise, there's a banner there saying 'This app isn't compatible with your device anymore.'

 

I'm not sure why this is happening. I was still able to update my other apps to the latest version last night, so it does not look like Google has dropped support for Android Oreo (yet). An Android version usually reaches end of life just before or after it hits 3 years old, and 8.1.0 isn't quite there yet (still a few months out).

 

Although the virus definitions are still coming through as I got an update less than 8 hours ago (3.79.0:2020070702), it's rather annoying to see Intercept X say my device is 'unsafe.' Anyone have any idea what's going on?

Parents
  • Response from Sophos:

    --

    After I discussed the topic with the developers again the affected devices are using Android Go which is not supported since the latest Version.

    This is also the release notes to the latest Intercept X for mobile Version for Android : .

    --

    I personally feel sad that this is not mentioned in their Play Store listing for instance. That being said, even more sad that Sophos does not care about customers who have Android Go.

    Well, look for a competitor who cares I guess.

    In the meantime, I tested the latest APK by downloading it through APK mirror, and the app works perfectly fine om the tablet.

    Strange...

    --
    Joram
    Cybersecurity Expert & Co-founder
    MITE3 Cybersecurity

  • FormerMember
    0 FormerMember 1 month ago in reply to mite3cybersec

    Strange indeed. Well, considering that the APK worked on Android Go despite what they officially said on the release notes, I guess that indirectly answers the evasive behavior you experienced previously: they probably don't know what's going on with their own product.

     

    Since quoting the release notes is their proposed solution to your ticket, I guess we have no choice but to stick with that. I agree that they should have mentioned it in their Play Store listing. I mean, how hard is it to include "Sophos no longer cares about Android Go edition users" in the What's New header, right? Anyone can type that in less than 60 seconds before hitting the Publish button. And doing so would have saved them a support ticket because everybody would immediately see the answer. Besides, there's still a market out there for small screen and/or low specs devices, and the default of manufacturers for those devices would be to port Go edition, so supporting it should still make sense.

     

    I don't know what's going on with Sophos these days. First they took away the free edition of their Antivirus for Linux as of July 2, and now this.

     

    I was aiming for Nokia 1 as a replacement because of Nokia's reputation for fast Android updates and that model is the only small screen unit they have. But even if I replace my phone with that by the end of the year, I couldn't use Sophos anymore thanks to their new direction. In case anyone at Sophos is reading this, there are people out there who neither likes nor does have a need for devices with oversized screens because small and compact is just what they need. I mean, you are obviously a business user (and a paying customer for that matter) and yet you use a 7-inch tablet. Google created Android Go for such devices, so I really don't see the rationale for Sophos' direction on this.

     

    Apologies if I had to vent out for one last time. This is just awful and ridiculous. But anyway, I'll take your suggested answer: look for a competitor who cares. I better get started with comparing other options in the market now.

     

    Thanks for all your help, Joram.

  • Hi, you're welcome! I understand your nail biting frustration!

    Pretty much basic and low-end devices are good enough for email, reading PDF, news, chat, calling and so on. As a smartphone I like lots of storage but the rest don't matter much.

    Android Go was a deliberate choice as a tablet, due to better Security updates. And for smartphones I always go for Android One. Not high-end, but it gets the job done. And its cheaper and it packs Security updates.

    But perhaps you and I are not the typical customer out there :).

    Take care, and have a nice day!

    --
    Joram
    Cybersecurity Expert & Co-founder
    MITE3 Cybersecurity

Reply
  • Hi, you're welcome! I understand your nail biting frustration!

    Pretty much basic and low-end devices are good enough for email, reading PDF, news, chat, calling and so on. As a smartphone I like lots of storage but the rest don't matter much.

    Android Go was a deliberate choice as a tablet, due to better Security updates. And for smartphones I always go for Android One. Not high-end, but it gets the job done. And its cheaper and it packs Security updates.

    But perhaps you and I are not the typical customer out there :).

    Take care, and have a nice day!

    --
    Joram
    Cybersecurity Expert & Co-founder
    MITE3 Cybersecurity

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