This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

automated scan of updated Apps not working

Hi,

I use with different Android devices Sophos Mobile Free. On all devices the automated scan of Updated Apps (after Update) is working fine, exept my Nexus 6P (Android 8.1.0). I normally get after the Update a message that this app is successfully scanned and no risk found - Devises are not 8.1.0. But this message never appears at the Nexus 6P!

I search all preferences, but could not find any difference between devices!

Does someone have a hint for me?

Is this a known issue with that device or Android version?

Kind regards,

Jens

This thread was automatically locked due to age.

Parents

0 Haridoss Sreenivasan over 6 years ago

Hi Jens,

I haven't seen any issues reported regards the Nexus 6P device, please allow me to check on this and get back to you.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Jens Wagner over 6 years ago in reply to Haridoss Sreenivasan

Hi, thx for response!

please see also my other Post 'Update of Virus Definition not working'!

However, since the last update it's working fine! For this I got a message from Android regarding the Sophos Mobile app, to disable the Battery Optimizing by Android. After this update I saw this message the first time, maybe this was the reason for not working.

But since disabling this Batterie optimizing I see that the app is now using a bit more Power. It’s not that much, but the battery goes empty a bit faster!

But step by step :-)

Kind regards,

Jens
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 6 years ago in reply to Jens Wagner

Hi Jens,

Please do collect the logs from the device for us to investigate this issue. Please refer to the article How to get log files from Sophos apps installed on Android or iOS mobile devices. You can upload the log file to the drive and share the link.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Haridoss Sreenivasan over 6 years ago in reply to Jens Wagner

Hi Jens,

Please do collect the logs from the device for us to investigate this issue. Please refer to the article How to get log files from Sophos apps installed on Android or iOS mobile devices. You can upload the log file to the drive and share the link.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data