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automated scan of updated Apps not working

Jens Wagner

Hi,

I use with different Android devices Sophos Mobile Free. On all devices the automated scan of Updated Apps (after Update) is working fine, exept my Nexus 6P (Android 8.1.0). I normally get after the Update a message that this app is successfully scanned and no risk found - Devises are not 8.1.0. But this message never appears at the Nexus 6P!

I search all preferences, but could not find any difference between devices!

Does someone have a hint for me?

Is this a known issue with that device or Android version?

 

Kind regards,

Jens



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  • 0

    Hi Jens,

    I haven't seen any issues reported regards the Nexus 6P device, please allow me to check on this and get back to you.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi, thx for response!

     

    please see also my other Post 'Update of Virus Definition not working'!

    However, since the last update it's working fine! For this I got a message from Android regarding the Sophos Mobile app, to disable the Battery Optimizing by Android. After this update I saw this message the first time, maybe this was the reason for not working.

    But since disabling this Batterie optimizing I see that the app is now using a bit more Power. It’s not that much, but the battery goes empty a bit faster!

    But step by step :-)

     

    Kind regards,

    Jens

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  • 0 in reply to Haridoss Sreenivasan

    Hi, thx for response!

     

    please see also my other Post 'Update of Virus Definition not working'!

    However, since the last update it's working fine! For this I got a message from Android regarding the Sophos Mobile app, to disable the Battery Optimizing by Android. After this update I saw this message the first time, maybe this was the reason for not working.

    But since disabling this Batterie optimizing I see that the app is now using a bit more Power. It’s not that much, but the battery goes empty a bit faster!

    But step by step :-)

     

    Kind regards,

    Jens

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