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Secure email Push notifications on IOS

help desk12

We've implemented Secure email in SMC. (real) Push notofications work on Android and IOS.

But real push notifications only notify "You have a new email". There's no way to configure to show the Subject and the Sender. I don't understand why that's not possible, since it works on Android.

Can you tell us why this is?

 

Kind regards,

 

Jos



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  • 0

    Hi Jos,

    Please follow the instruction below to enable the notification preview:
     
    1. Open Sophos Email app
    2. Tap on the 3 lines (at the bottom right corner)
    3. Tap Settings
    4. Tap on General
    5. and Tap on Preview
    6. You will see the following options, choose the one you would like to configure.
    • No Preview
    • 1 line
    • 2 line
    • 3 line
    • 4 line
    • 5 line 

    Let me know if this helps resolve your query.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi Haridoss,

    It already was configured at "2 lines". For the test I changed it to "3 lines". But still I only get "You have a new Email".

    Hope to hear from you!

     

    Jos

Reply Children
  • 0 in reply to help desk12

    Hello help desk12,

     

    you wrote you use "real push notifications", does that means you use the EWS (exchange web services)?

    If you use the EWS, i think it's not possible to display more informations in the notification. The Exchange Server give you only the information thats a new email is arrived.

     

    I hope, that i helped you.

     

    Best regards

     

    Here you can find more informations about this: https://community.sophos.com/kb/en-us/131681

    ############################################################################

    Differences between real and silent push notifications

    Real and silent push notifications differ regarding the shown information and the circumstances when they are displayed.

    Real push notifications

    • Are always displayed, independent if the app is running in the background or not
    • Will only show that a new email arrived
    • No additional information is shown (sender, subject, preview)

    Silent push notifications

    • Are only displayed if the app is running in the background (which is also influenced by iOS)
    • Show additional information (sender, subject, preview)

    ############################################################################

  • 0 in reply to b1n4ryPS

    Hi b1n4ryPS,

     

    Yes, correct we use EWS.

    So basicaly there is no way to recieve a proper notification.

    • In scenario A, it only works when the app is running
    • In scenario B, it only notifies "you have a new email".

    That makes secure email almost useless for our users...

    Is Sophos still working on this or is this the end result?

    Kind regards,

     

    Jos

  • 0 in reply to help desk12

    Hi Jos, 

    You may raise a feature request for this and the development team should be able to work on this. Please click here to create a feature request

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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