This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't enroll windows 10 device with SMC

Hi all,

I'm trying manage my windows 10 device with Sophos Mobile 8.0.5. But when I enroll device with packet is downloaded from SMC server, I have happend like picture below

I tried manual config but still failed

Then how do I fix it?

Thanks all!

This thread was automatically locked due to age.

Parents

0 Haridoss Sreenivasan over 6 years ago

Hi Huy Vu

Please refer to the article Sophos Mobile administrator help and confirm that you have followed the enrollment process as suggested.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Huy Vu over 6 years ago in reply to Haridoss Sreenivasan

Hi Harisdoss,

I followed step to enroll Windows devices on administrator help document, but still failed. Before, I manual configured and failed.

- XG v17 Technician Certificate -
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 6 years ago in reply to Huy Vu

Hi Huy Vu

What is the Windows 10 version using? If your Windows 10 version is not one among these, Windows 10 Threshold 2 (1511) or higher (editions: Pro, Enterprise, Education, Home, S), you will not be able to enroll the device into Sophos Mobile.

also, Please check the local event log in that machine:

In the local event log, Applications and Services Logs -> Microsoft -> Windows -> DeviceManagement-Enterprise-Diagnostic-Provider -> Admin

Here you will find an indicator what may have caused the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Haridoss Sreenivasan over 6 years ago in reply to Huy Vu

Hi Huy Vu

What is the Windows 10 version using? If your Windows 10 version is not one among these, Windows 10 Threshold 2 (1511) or higher (editions: Pro, Enterprise, Education, Home, S), you will not be able to enroll the device into Sophos Mobile.

also, Please check the local event log in that machine:

In the local event log, Applications and Services Logs -> Microsoft -> Windows -> DeviceManagement-Enterprise-Diagnostic-Provider -> Admin

Here you will find an indicator what may have caused the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

+1 Huy Vu over 6 years ago in reply to Haridoss Sreenivasan

Thanks Haridoss,

I resolved it. I trusted Certificate on client --> done

- XG v17 Technician Certificate -
Cancel
Vote Up 0 Vote Down

Cancel