SMC-App has no location permission

Question

Hello, 
 
 we have a problem on multiple devices. 
 The SMC-App shows an compliance violation. 
 In details is shown that the SMC-App has no locaton permission. 
 After tap on "fix" there is only a notice that we should go to settings > privacy > location services. 
 But if we do, there is no SMC-App on the list. Other apps like camera, maps, wether etc. are there. 
 We are running iOS 11.2.5 / 11.2.6 and SMC-App ver. 8.0.0.85 
 Our SMC Server-Version is: 8.0.5 (rev 12970) 
 
 Can anybody help? 
 
 Thank's! 
 Gero 
 
 UPDATE 03.04.2018 
 Same problem with SMC-App 8.0.1.132 and iOS 11.3

Haridoss Sreenivasan · Accepted Answer

Hi Gero, 
 As a Super administrator, you will have to edit the Sophos Mobile Customer which is affected by this issue and where that device is registered. 
 
 Do check if those checkboxes are enabled. if they are disabled, enable them, save the customer let the SMC app synchronize and check if the issue persists.

Haridoss Sreenivasan · Answer

Hi Gero, 
 Only for on-premise 1. Log in to Sophos Mobile web console with the super administrator 2. Within the dashboard view, click on the blue triangle next to the SMC customer affected by the issue. 3. Select "Edit" 4. Check the settings

Huy Vu · Answer

Hi Gero, 
 You can find this in superadmin dashbroad, not in Customer. 
 Edit Customer > Locate devices.

Gero Kotzur · Answer

Hi, 
 OK. Now i found it. 
 The solution is to login with customer Name "admin". 
 I always filled in our customer and as user name the "Superadmin User" named "admin". 
 
 Then i've found the settings Haridoss described. 
 I've set both checkboxes and now it works! 
 
 Only "problem" is now to tell every user that he has to allow the location 
 question in the SMC App. 
 Thank you very much again for help! 
 
 Best regards! 
 Gero