https://community.sophos.com/sophos-labs/f/discussions/90647/divxinstaller-dmgMy first scan found a PUA and, after clicking clean button, is now stuck on &quot;Removing the potentially unwanted application ...Downloaded software/DivX/DivXInstaller.dmg.&quot; The screen just has a revolving orange cog wheel but has not changed in arounden-USTelligent Community 12https://community.sophos.com/thread/358893?ContentTypeID=1Tue, 12 Dec 2017 12:37:40 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:157c23da-7f2f-448f-b22f-90b5c3855261David Birdsall<p>[quote user=&quot;Peter Shepheard&quot;]</p> <p>My first scan found a PUA and, after clicking clean button, is now stuck on &quot;Removing the potentially unwanted application ...Downloaded software/DivX/DivXInstaller.dmg.&quot;</p> <p>The screen&nbsp;just has a&nbsp;revolving orange cog wheel but has not changed in around 15 minutes.</p> <p>Any advice please?</p> <p>&nbsp;</p> <p>[/quote]</p> <p>Yes, DivX is an innocuous (non-thretening) media format like .avi or .MP4&nbsp;. &nbsp;This is in the &quot;Downloaded software: folder in&nbsp;(you deleted the previous information that would have said where). Im guessing this is Google Chrome? &nbsp;Find the &quot;Download software&quot; folder, delete the entire DivX folder or .dmg file inside it, and rescan.</p><div style="clear:both;"></div>https://community.sophos.com/thread/335896?ContentTypeID=1Tue, 06 Jun 2017 13:17:57 GMT4be5eb7d-caa4-4ff5-8e60-8f9463545a35:5a557ebf-eccd-4fcb-b48e-38e549ee127cFormerMember<p>You should try do erase it manually!</p><div style="clear:both;"></div>