Explorer.exe disappeared

Question

Hi, 
 We are facing issue in windows 7, eset smart security software installed, a notification appeared as below and pic attached. 
 hxxp://newscommer.com/41qilngy38303743/app.exe; 
 Blocked by internal blacklist; 
 C:\Windows\explorer.exe; domain\username;212.47.229.211; 
 
 After the notification, the explorer.exe disappeared and all desktop items are also disappeared. then have to go to task manager and again run the command for explorer exe or logoff the system, It continues after every 5 to 10 minutes. 
 Suggest any solution, Thanks in advance

Gowtham Mani · Answer

Hi ophelia pu 
 This forum is for malware - Sophos related question. Please let us know which Sophos Product you are using and If our product is causing the detection? If yes, please share some additional details regarding our detection (E.g Detection name, hash value, etc) so that we can assist you in investigating this.