Error message - potentially Malware?

Hi Cecil108 

AFAIK, Error code: ssl_error_rx_record_too_long usually means that the implementation of SSL on your server is not correct. The error is usually caused by a server-side problem which the server administrator will need to investigate.

I would recommend you to try these steps as mentioned here:

• Ensure that port 443 is open and enabled on your server. This is the standard port for https communications.

• If SSL is using a non-standard port then FireFox 3 can sometimes give this error. Ensure SSL is running on port 443.

• If using Apache2 check that you are using port 443 for SSL. This can be done by setting the ports.conf file as follows

  Listen 80
  Listen 443 https
  

• Make sure you do not have more than one SSL certificate sharing the same IP. Please ensure that all SSL certificates utilise their own dedicated IP.

• If using Apache2 check your vhost config. Some users have reported changing <VirtualHost> to _default_ resolved the error.

If it still does not help, try uninstalling Sophos and see if it helps. You can always raise a support ticket to get this investigated. 

Hi,

Thanks for the reply.

I mentioned this to my ISP and they said there was nothing wrong from their side.

My problem with FB loading stopped quite soon after my report. I have uninstalled Sophos, tried to reinstall it but failed as I couldn't find the link to download it again?

The page saying that it should be on my 'Dashboard' after signing in sisn't help as it wasn't there.

As I couldn't download it again, I have purchased a new Security system for my Mac.

Thanks again,

Cecil108

Hi Cecil108 

Can you please let me know which Sophos product you had installed? 

I had Sophos Home, installed. I couldn't find the download from my dashboard as stated in the FAQ's?

Regards,

Hi Cecil108

Visit this page and sign in to your Sophos Home account. Delete the old machine from Sophos Home portal. Click on the "Add new device" button and you can download the installer or get a link to send it to another computer. Once the installer is downloaded, you can proceed towards installing the software. 

Hi Cecil108

Visit this page and sign in to your Sophos Home account. Delete the old machine from Sophos Home portal. Click on the "Add new device" button and you can download the installer or get a link to send it to another computer. Once the installer is downloaded, you can proceed towards installing the software.