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Error message - potentially Malware?

Cecil108

I'm getting an error whenever I access FB, from any browser on my MacBook Air. I can use FB on my iPhone & other computers.

The error seems to be related to the SSL & saying that the it exceeded the max permissible length.

SSL_ERROR_RX_RECORD_TOO_LONG?

I have updated my browsers to be latest versions and run a complete System check with Sophos?

Can anybody help, I use FB for my business & it's becoming impossible!

Thanks Cecil108 



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  • 0

    Hi  

    AFAIK, Error code: ssl_error_rx_record_too_long usually means that the implementation of SSL on your server is not correct. The error is usually caused by a server-side problem which the server administrator will need to investigate.

    I would recommend you to try these steps as mentioned here:

    • Ensure that port 443 is open and enabled on your server. This is the standard port for https communications.

    • If SSL is using a non-standard port then FireFox 3 can sometimes give this error. Ensure SSL is running on port 443.

    • If using Apache2 check that you are using port 443 for SSL. This can be done by setting the ports.conf file as follows

      Listen 80
Listen 443 https

    • Make sure you do not have more than one SSL certificate sharing the same IP. Please ensure that all SSL certificates utilise their own dedicated IP.

    • If using Apache2 check your vhost config. Some users have reported changing <VirtualHost> to _default_ resolved the error.

    If it still does not help, try uninstalling Sophos and see if it helps. You can always raise a support ticket to get this investigated. 

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Yashraj S

    Hi,

    Thanks for the reply.

    I mentioned this to my ISP and they said there was nothing wrong from their side.

    My problem with FB loading stopped quite soon after my report. I have uninstalled Sophos, tried to reinstall it but failed as I couldn't find the link to download it again?

    The page saying that it should be on my 'Dashboard' after signing in sisn't help as it wasn't there.

    As I couldn't download it again, I have purchased a new Security system for my Mac.

    Thanks again,

    Cecil108

  • 0 in reply to Cecil108

    Hi  

    Can you please let me know which Sophos product you had installed? 

    Thanks,
    Yashraj Singha
    Manager | Global Community Support
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to Yashraj S

    I had Sophos Home, installed. I couldn't find the download from my dashboard as stated in the FAQ's?

    Regards,

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