Hello team, We are using SEA ES1100 to provide email security protection, its EOL time is July 20,2023, so I want to know can we migrate the current SEA configuration to Sophos Central Email (cloud)? If we can't migrate and we're going to redeploy,…

My connector from sophos to M365 broke last month. I got it fixed but not M365 defender is grabbing a ton of emails under the "Anti spam" policy. I cant seem to see where its going wrong. has anyone had these problems?

Hi, we're fairly new with M365 and Sophos Email Security set up with Mailflow and working fine. Today I had a customer reach out saying that our emails are failing SPF. Examining the headers, this failure is happening when our outgoing email is passed…

Hello community, Is it possible to configure Sophos central email as below, If I maintain 2 or more mail servers in cluster, and I assign in inbound destination a FQDN of a type A record for example mail.abc.def pointing to IP 1.2.3.4 and 5.6.7.8…

When sending an email from abroad to my email, the following message appears 5.7.51 TenantInboundAttribution Also, when adding an external connection relay-us-west-2.prod.hydra.sophos.com ‎ , it is not accepted Please solve

there are four columns in the Allow/Block page [Action, Address/domain/ip address, Created on and Sender authentication ]. It would be useful to know if an allowed address fails the sender authentication check. When a client asks us to allow an address…

Hi all, I miss the Digest email (Quarantine), but i have messages within quarantine. How do i check if/why not a digest is sent. Greetings

Hi Is there a way to send quarantine summary email every time an email is blocked? Shay

Question about stripping. If CSV files are blocked, and a user sends an email with a CSV attachment AND also a XLSX attachment, are both (all) attachments stripped, or just the CSV file and the XLSX file remains?

This document says you can set SPF to "reject". Does that mean that the sender gets an email saying that the email has been rejected? Or do Sophos mean the email is deleted? https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts…

Good afternoon Sophos community, I see myself in need of seeking help by this means for the problem that has been presented to me. I have configured mailflow in 4 domains, each one with a different substate, I have carried out the following tests: 1…

My ISP sends voicemail as an attached WAV file for any extension. Each extension is tied to an email address. When the associated email address is a Microsoft Distribution List, Sophos reports that the user is unknown and the message never gets delivered…

The issue we are seeing is when a spoofed email is sent for a user, for instance user test@example.com gets an from test@example.com for a fake voicemail message. What is happening is Office 365 is accepting the message and marking it as spam, then…

This is especially important with new client setups. Missing email for no reason when queuing the dropped email would be extremely simple. If we could click on the valid emails to create a mailbox and have them delivered to the new mailbox would solve…

Hello SOPHOS friends, I'm configuring SOPHOS XMAIL and have the problem that S/MIME encrypted messages are blocked by default Data Control policy. In the help area of XMAIL are no notices that encrypted mails are blocked: https://docs.sophos…

Hello Sophos friends, at the moment we're receiving lots of bounce messages because the SOPHOS Mail Gateway server id-euc1.prod.hydra.sophos.com is blacklisted at UCE. Here's the bounce message: What's the right way to contact SOPHOS to un…

We have the cloud Sophos Email Security connected to our Exchange 2010 server. It seems, if we have an email on our exchange server disabled, no undeliverable email is sent out to emails outside of our organization. Internally, when messages are sent…

We were having a problem with new mailboxes or new mail address aliases that we've added to our Exchange server in the past few weeks. None of them were receiving external email. We could email them internally just fine. But, external email to those addresses…

Hello all, we have a customer whose outbound emails go through Email Security. Some of them are deleted because they are seen as confirmed spam even if they are not (the sender receives a mail notification). I tried putting the recipient domain in…

Hello everyone, we use Microsoft Exchange 2019 onPrem and Sophos AD Sync to sync all AD accounts, shared mailboxes and groups to Sophos. Unfortunately, when I try to add a shared mailbox as a managed mailbox in Sophos Mail, I get the following error:…

Hello all, I'm having difficuties trying to setup outbound relay to sophos central from Cpanel/WHM. I have found some guide and has general ideal on whats needs to be done however I'm missing the configuration for the Smarthost via Exim. Below are the…

Hi , Kindly let me know the deployment model available for Sophos mail security.

Hi Team, We have a problem with outgoing emails where some legitimate emails are deleted because they are marked as SPAM. Why are some outgoing emails marked as SPAM deleted, I have a question for Sophos. Why shouldn't these emails be quarantined…

Get a red X after logging in twice to O365 to allow adding mailflow domain. Tried with firefox then with edge, same result. Is this a bug? This tenant already has 3 domains connected.

We have many clients on Sophos filtering of email before delivery to m365 Yesterday we had several clients, where the email was "removed" (after delivery) from their inboxes and taken back to M365 quarantine as a "high confidence phish" Essentially it…