Hi All, We have to add this relay relay-us-west-2.prod.hydra.sophos.com for our oublound exchange email . However we can't reached this endpoint , is there any thing need to be permise ? BR Tovo

Hey Everyone According to the answer in this Ticket: Email Banners in Shared Mailboxes do not have the block / allow sender options. They need it. the function isn't available on shared mailboxes. According to our customer, the function was there…

Hello, I have a problem with the Outlook Add-In. I have deployed the add-in to a customer. The customer is using an Office 2019 Pro version on Session Hosts server. The add-in could also be installed successfully, but as soon as the customer wants…

We currently use a Sophos Email Appliance that is going EOL in July. I'm trying to see if Sophos Email will fit our needs. Does Sophos Email support rules to block email at the header level? We'd need to be able to block by keywords (string or expression…

My coworker was on vacation and had an autoreply setup in Outlook. So of course it sent an email to the "do not reply" Is there somewhere I can set how many times it should try to deliver the message then quit? As you can see below its enough to almost…

Hello everyone, Within "Email Security - Message Summary" I see some "real-time blocked" messages. I need information about these blocked mails Sender / IP / Subject / . This is necessary because I'm expecting some (automated) mails that don't arrive…

Just started using Sophos Self Service and I am at the Emergency inbox. I have a ton of emails from my external vendor, I have hit Allow in the first conversation. It added the vendor to the allow list. I have waited over 24 hours and there is no incoming…

Hi All im trying to try email security, but when i want to configure email gateway my domain is verified but nothing happens when saving my configuration: Does somebody have the same problem? how to fix it? Kind REgards Juan

Hi, There was a domain that we accidently blocked its domain. I have checked its domain and found many emails were deleted by Sophos. After allowing that domain, is there a way to recover those deleted emails? Thanks,

Hello All, Clarifications on the Email Banners: We have received an external email and we clicked on the "Allow Sender" We get new emails from the same sender and the banner to Allow Sender or Block is still showing. Is that how it's suppose to work…

Hi, We are moving our servicedesk portal to the cloud and they have a mail service I would like to utilize. The native mail service will spoof our servicedesk account email address so that replies seemingly come from our internal account. The vendor has…

How is that we still cannot block a malicious email domain for all of our tenants at once? After all these years. What a critical function that doesn't exist. Reflexion had this functionality. Sophos bought Reflexion. When bad emails slip through (happens…

Hello, I tried to find a way to see which User are missing a mailbox. We configured some domains which will be scanned by Sophos. Now we get on some email addresses the error code ‎"550 5.7.1 Command rejected‎" in our exchange. Which often means…

Is there anything on the roadmap for this? We use a 3rd party Security Awareness product that includes a Phish Testing feature (*). This requires a large number of exceptions, and adding and checking them across a large number of tenants is tedious so…

Hello, Currently there is no way to export the "Email Security - inbound allow/block" list from Sophos central. Has anybody found a workaround to this? We have a substantially long list and would like to do make a copy of it. Any help is much appreciated…

Hello, does anyone here have MTA-STS running with Sophos Central Email and can report their experience here? Is this even possible or were there problems with the implementation? Best regards, Lukas

I want to get every email from a particular domain: buffnews.com I added .buffnews.com and *@buffnews.com to the global whitelist. BUT then this email address was placed into my quarantine email <email@email.buffnews.com.com> Any idea why and how…

Hi all, I hope someone can help me please. I've got Sophos Email setup and working perfectly with M365 mailboxes but one thing I can't seem to get working is allowing users access to Self service portal. The setup email to the user never arrives (I…

hello, we have S/MIME activated. But for some recipients we want to use web portal encryption. We tag the subject line with web portal encryption, but the mail will still be encrypted using S/MIME. will sophos include an order of which encryption…

I'm getting "Something went wrong while adding new domain." when i'm trying to add new Domain to Email Protection/MailFlow page. Azure DC Application already syncing and groups/users are in sync correctly. But i'm getting this error once i press "Setup…

What is the proper procedure when a mailbox gets converted into Shared Mailbox in Office 365 and we want to apply the same in Sophos Central Email Security? Is that possible?

Hello all, Our company currently does not offer the portal encryption and uses the standard push encryption. Does anyone know if the Portal Encryption allows users to send Encrypted emails internally? Or can anything be changed to allow the end users…

I have outbound emails filtered through Sophos and in the outbound gateway I have the ip of the firewall. The client can send emails out normally using outlook. The issue is when we have a mailbox set up to forward mail to a contact through the recipient…

Hi. [BACKGROUND] - Email hosted with 3rd party offering POP3, SMTP and IMAP (Mail server is not Exchange) - Subscribed to Sophos Central, did all necessary configuration [FOR INBOUND ONLY, NO OUTBOUND] on Email Security. Inbound Destination set to domain…

Hello, On which page can this be checked and IP removed ? And more important if some email headers can be provided to also check our logs ? 550-Sophos Anti Spam Engine has blocked this Email because the sender IP 550 Address is blacklisted.