Is there anything on the roadmap for this? We use a 3rd party Security Awareness product that includes a Phish Testing feature (*). This requires a large number of exceptions, and adding and checking them across a large number of tenants is tedious so…

Hello, Currently there is no way to export the "Email Security - inbound allow/block" list from Sophos central. Has anybody found a workaround to this? We have a substantially long list and would like to do make a copy of it. Any help is much appreciated…

Hello, does anyone here have MTA-STS running with Sophos Central Email and can report their experience here? Is this even possible or were there problems with the implementation? Best regards, Lukas

I want to get every email from a particular domain: buffnews.com I added .buffnews.com and *@buffnews.com to the global whitelist. BUT then this email address was placed into my quarantine email <email@email.buffnews.com.com> Any idea why and how…

Hi all, I hope someone can help me please. I've got Sophos Email setup and working perfectly with M365 mailboxes but one thing I can't seem to get working is allowing users access to Self service portal. The setup email to the user never arrives (I…

hello, we have S/MIME activated. But for some recipients we want to use web portal encryption. We tag the subject line with web portal encryption, but the mail will still be encrypted using S/MIME. will sophos include an order of which encryption…

I'm getting "Something went wrong while adding new domain." when i'm trying to add new Domain to Email Protection/MailFlow page. Azure DC Application already syncing and groups/users are in sync correctly. But i'm getting this error once i press "Setup…

What is the proper procedure when a mailbox gets converted into Shared Mailbox in Office 365 and we want to apply the same in Sophos Central Email Security? Is that possible?

Hello all, Our company currently does not offer the portal encryption and uses the standard push encryption. Does anyone know if the Portal Encryption allows users to send Encrypted emails internally? Or can anything be changed to allow the end users…

I have outbound emails filtered through Sophos and in the outbound gateway I have the ip of the firewall. The client can send emails out normally using outlook. The issue is when we have a mailbox set up to forward mail to a contact through the recipient…

Hi. [BACKGROUND] - Email hosted with 3rd party offering POP3, SMTP and IMAP (Mail server is not Exchange) - Subscribed to Sophos Central, did all necessary configuration [FOR INBOUND ONLY, NO OUTBOUND] on Email Security. Inbound Destination set to domain…

Hello, On which page can this be checked and IP removed ? And more important if some email headers can be provided to also check our logs ? 550-Sophos Anti Spam Engine has blocked this Email because the sender IP 550 Address is blacklisted.

For some time now, some emails that I have been sending from Outlook are bouncing. At the moment an email arrives informing me of the following error: 554 5.7.1 Service unavailable; Sender address [xxx.yyy@xyz.com] blocked using uri.cal1.sophosxl.com…

Hello all, I am currently starting to use Sophos Central Mail. First tests with the end-user quarantine have shown that released mails sometimes end up in the quarantine again after being released by another policy. Here is the process I am observing…

Hello, a sender does not come through by email. There are no entries in the quarantine or data control report either. So Sophos never received it. The sender gets the following message: Hi. This is the qmail-send program at *.com. I'm afraid…

Can someone help me? Wants to block/spam emails with Chinese characters. How should I proceed? Many greetings

My client has been using the email gateway for some years now. About 6 months ago my client reported that emails would not send, they received a message saying Cannot send this item. After investigating I found it related to long URL's, once an email…

Hi, I am currently running the trial of Sophos Central Email Security. We had been using Barracuda up until now but recently we have been having issues and I am looking at alternatives. I want to discuss the offering but all UK telephone numbers…

bonjour, nous venons recement de configurer email security et nous avons un problème sur l'affichage du tableau de bord. On à déjà utiliser AD sync pour importer les boites de réception a protéger mais aucune information ne s'affiche sur le tableau…

Hello I am using an on premise exchange server (but the same behavior is with O365). Scenario/setup : Exchange 2 domains: domain1.com and domain2.com and setup in Sophos Central with inbound and outbound mail flow through central email and ADSync for…

Hello All, We are having issues with mail delivery today. Looking at the logs in Exchange I am seeing the following entries. Anyone else having issue? Reason: [{LED=450 4.4.317 Cannot connect to remote server [Message=451 4.4.0 Socket error SocketError…

Hey all, How do you handle last name changes for a current user. I can't find a way to do this? The only thing I think I can do is to delete the original account in central and create new account but that means you will lose their allow/block list and…

Hello, An external service should be able to relay via Sophos Central. The IP address has already been added under "Address/Domain/IP address". Unfortunately, we receive the error message "554 5.7.1 : Recipient address rejected: Access denied". Which…

I host my company's mail server via the cloud using Sophos Mail Security I want to block an excel file containing a certain name from sending via email How can I do this I like your suggestion

We have DNS records of Sophos on our hosting. It was set up by company that installed Sophos Central at our company. Whenever IP adresses of Sophos change, e-mails stop coming until I edit DNS records and put in new correct IP adresses. Is this the right…