Sophos Email customers using IP-based mailflow rule connectors must migrate to certificate-based configuration by March 31st. To see if you're affected Click Here.

  • M365 mail flow setup and user configuration.

    Forgive me as I am new to this...... I have done a little searching on the forum and read the documentation but have not seen answers to my questions. In setup, it says you can can sync your AD users, add users manually or import using csv. Nowhere…
  • Emails sometimes take over 5 hours to arrive with Sophos Central Email

    Hello, we have two scanners at our customer that send scans / PDFs via SMTP to scan@domain.com. If they send scans to their own smith@domain.com they arrive after 15 minutes to 5 hours. If I send to an external domain, so that it does not go through…
  • Anyone had any luck getting bulk email approved?

    Am I better off creating tickets when I need it rather than using the request system https://routerlogin.uno/ ? Why do I even have to get approval from Sophos to enable bulk emailing for one of my users? How are they in a position to make a decision…
  • Is there something wrong with Sophos Central E-mail?

    Hellow Everyone: Is there something wrong with Sophos Central E-mail? Outbound email is working fine. Inbound email is not working for about 1 hour now. Many Thanks, Samrat
  • New Mailflow setup

    I see the new Mailflow functionality is appearing in my Cloud Portal as a released feature. In the help it states: Sophos Mailflow doesn't currently support the following: Transport Layer Security (TLS) Remote block lists (RBL) Sophos Central…
  • Help - Sophos Email Advanced integration - Still easy and possible?

    Hello everyone, I wonder if someone has recently made an integration with Sophos Email Advanced and Exchange for inbound and outbound email. I noticed that the guides from either Sophos or Microsoft are not up to date when referring to this setup. …
  • Email Security

    I miss a refresh button in Quarantined Messages
  • Radio buttons would be great if they worked!

    Every time I use them the emails simply reappear? can anyone help?
  • API Access, Log Exports

    Hello, can we access log messages in any way by api? I'd like to access at least https://cloud.sophos.com/manage/xgemail/reports/message-history But access to all report data would be very helpful. If there is no api access, can we have these reports…
  • Can't use free trial Sophos Central.

    Hi can't use free trial Sophos Central
  • PROBLEM WITH CONFIG M365 FLOW

    Hi, In Control Panel Email Security shows this advisor hi i need this problem in sophos central email admin Do you solve this configuration with M365? You have not yet disabled the gateway connection for your domains. Your domain is currently configured…
  • Has anyone else's quarantine portal gone a bit squiffy?

    The Delete and Block and the Release and Allow buttons are just either Delete or Allow. The Start date is half in the search box
  • Smart Banners - "Allow sender" what's the benefit

    I am wondering what the benefit of selecting "Allow sender" for a flagged e-mail is. The only thing that it affect is that in future E-Mails from the contact the "Allow sende" link isn't there any longer. I would have expected that the warning itself…
  • 554 5.7.1: Recipient address rejected: Access denied trying to email a new Microsoft 365 group

    My organization uses Microsoft 365 with Sophos Central Email Security as the email filter. I need to create a new distribution group that can receive email from outside the company. I've tried creating it as a Microsoft 365 group and as a regular distribution…
  • Sophos Central Email Security - How to add multiple Azure AD syncs for different 365 tenants

    I have the Directory service configured for one of my domains and everything works as expected. I need to add a second domain with a different 365 tenant to Email security and have not been able to find out how. Any guidance would be appreciated.
  • Email forwarding : 550 5.7.1 Command rejected

    Hi, we have a problem with forwarding emails. Exchange 2013 on Prem. Using Email Security on Sophos Central. This seems to have come up on here before, but I cant find a solution. Any help appreciated. Thanks Trev I use exchange to forward…
  • Mail delivery to following recipients failed: 550 5.7.1 Command rejected

    Hi, trying to forward emails external using Exchange 2013 on Prem. Sophos Central Email setup. All emails come in and go out as normal, just Forwarding fails External emails sent to me from internal and external users are not being forwarded on…
  • Time of Click user guide

    We teach our users to hover over links in emails to determine where the link goes before clicking on it. With Time of Click the URLs are rewritten so they are difficult to decipher them before you click. Has anyone written a guide explaining this to users…
  • Sophos Central Email: spam issues

    We have reported several issues to the Sophos support but basicly it hasn't been fixed. The problem is related to impersonating your domain email adresses with malicious urls. - Base email Security DMARC and SPF are checked against the Helo email…
  • M365 Mail Connector Setup Failure

    I had a domain connected and working. Out of idle curiosity, I hit the test button on the M365 Mailflow page associated with one of my domains. After running for a while, it reported the test failed and changed the domain status to disconnected. The reconnect…
  • Email Advanced Trial question

    adquiri de prueba email advanced, genere politicas de tranferencia de archivos y envio de correos con informacion catalogada con cienrtas palabras, mi pregunta en concreto seria si despues de vencida la licencia de prueba queda activa estas politicas…
  • Problems with new M365 Mailflow

    I have created a Support ticket for this but thought I would post here also. I've been testing M365 Mailflow in Sophos Email and I have the following problems: Sophos in mailflow mode is not detecting Gtube test spam https://spamassassin.apache…
  • Q | Central email | Inbound destination (multihost)

    Hello community, Next a doubt: If I maintain 2 or more mail servers in cluster, and I assign in inbound destination a FQDN of a type A record for example mail.abc.def pointing to IP 1.2.3.4 and 5.6.7.8. Once the mail is inspected by Central Email, and…
  • VIP Impersonation requires an exact name match

    I have started to see slightly more sophisticated phishing attempts that are bypassing Sophos VIP Impersonation. Instead of the classic From: "CEO Name" [ceoname@fakedomain.com] which gets blocked because "CEO Name" matches, we are now seeing: From…
  • Sophos MTA relay as smarthost desination

    https://docs.sophos.com/central/Customer/help/en-us/central/Customer/tasks/settingupsmtp.html Reviewing the documentation on using the outbound relay with Exchange and having the outbound mta as a smart host. What prevents unauthorized servers from…