We have moved one customer to Sophos Central Email Gateway. Since then all valid signed emails arrive at the customer's server as untrustworthy. Sophos Central Email Gateway apparently makes changes to the emails in such a way that it invalidates…

Sophos Smart Banner Coming for Internal Emails (Domains added) Hi Team, We are receiving Sophos Smart Banners for our Internal Domains Added. Earlier we never got banners on our internal domains, but suddenly since 2-3 days we facing these banners…

Hi, I've read a few threads about the default DLP policy incorrectly quarantining emails based on attachments. I have a few users that "require" the ability to send and receive macro enabled excel files .xlm I put those handful of users in a group…

Hi, Im trying to get SPX (Secure PDF Exchange) implemented for some clients that are on 365 but am having issues. Initially I was going to use an apliance but only after weeks of speaking to various peopel did it become clear that its not very practical…

Hi, we are currently testing Sophos Central E-Mail. I just setup a test-domain on our office 365 tenant for testing purposes and configured everything. One of my test-messages has failed ("Delivery failed DSN code: 5.4.1"). The reason was a configuration…

We have a Phishing/Scam reporter that users can click on in Outlook and it sends a message off to our SCAM training/research provider with teh suspected scam email attached. What we are finding is that the outbound message gets blocked and deleted. …

Hello All, Which order policies get scan on central email gateway? (allow/block, spam, vip....)

Emails keep getting quartered in under DLP violation, however the file is not in the policy! Support haven't come back to me in weeks and seem to ignore my emails. Any ideas ? Policy: Base Policy Rule: Attachment file types (Inbound…

Hi all, I was wondering if anyone could help. We have a customer that uses Sophos Mail and they have the Sophos Report Button in Outlook. We are using phishing training from a third party provider (NOT Sophos Phish Threat) and despite us having whitelisted…

I am going to try and post this on the community hoping that it saves someone some time and headache. Sophos has finally just released the ability to sign outgoing mail with DKIM. The instructions are missing a very important piece of information. When…

Hallo zusammen, ich stehe vor einem Problem wo unsere Absender, Bayerische Rote Kreuz, ständig auf die Blacklist landet. Für die Ausnahme brauche ich aber ein eindeutigen Platzhalter, z.B. @kvrottal-inn.brk.de. Die Standorte sind aber sehr unterschiedlich…

Hi, it's been few weeks since our email gateway has changed behavior, and is filtering quite all attachments in the email. with the DLP active with Sophos List, it starded filtering even doc, xls, docx and xlsx. i did some test using these files containing…

Hi Does someone have an idea about syncing google email and Sophos Central Email Gateway for email address ? Is it true that Sophos Central Email Gateway does not have an API ?

This would be great so that you can add the Epic patient ID number. and other indicators that are specific to our organization.

I repeatedly getting the above error message pop up on the lower right corner while clicking around the new DLP rules.

Hi, I have the Google Suite and scanning incoming and outgoing emails. Both direction mail flow is working fine but When an outside user is sending mail on Google Group ID then this mail is delivering on the Google platform and Google is putting in…

Is there a way to apply the same DLP rule to both inbound and outbound? For example: I would like to block the same attachment types for both inbound and outbound. Would i need to create 2 rules?

Hi all, Here, in 2019, could it be possible, that DKIM still not is supported, on Central Email Advanced?

Hi all, In terms of inbound emails, is it at all possible to apply a separate DMARC policy to a specific domain. Situation is that client is receiving emails that impersonate their email addresses. When these arrive we want to quarantine them. …

Hello, I'm testing the Sophos Central Email Advanced product in order to protect my users. We are on Office365 and I have a weird problem. I added the users and aliases with the AD SYNC sophos tool without any issue, and I added a distribution list…

What Azure Subscription do I need to connect to Sophos Central so that I can sync O365 users for Sophos Email gateway?

Hi, I am fairly new to Sophos Central and have the Base Policy setup for Email Gateway with SPF set to Quarantine. It appears a number of spam emails are getting through that are Phising attempts - when looking at the raw header of the delivered…

Hello everybody, is the "Email Smart Banners" feature online for all users in central? The smart banner policy settings have been activated, but no banners are displayed in the incoming emails. Or is this feature only for normal mailboxes enabled and…

We are receing NDRs intermittently (not to all recipients). The NDR is stating that we are missing spf.protection.outlook.com from our SPF records. However, we are forcing ALL outbound traffic through Sophos. What we noticed is that the emails that are…

Yesterday 8/7/18 around 5pm EST all of our Outbound email started kicking back. Everyone was receiving NDR's from Office 365. Did something happen system wide with the Email Gateway Product or a change to Office365 that would suddenly cause this behavior…