id-euc1.prod.hydra.sophos.com blacklisted by UCE

Question

Hello Sophos friends, 
 at the moment we're receiving lots of bounce messages because the SOPHOS Mail Gateway server id-euc1.prod.hydra.sophos.com is blacklisted at UCE. 
 
 Here's the bounce message:

What's the right way to contact SOPHOS to un-list their IP address? 
 We're a new SOPHOS partner, sorry for this easy question. :-) 
 
 Best regards, 
 Tino

Tino Korth | DrehPunkt GmbH · Accepted Answer

The host is no longer listed. So I'll close this topic.

LuCar Toni · Answer

by the way: https://support.sophos.com/support/s/article/KB-000043880?language=en_US 
 So it is likely, Sophos already rotated the IPs in the background. Do you still get bounce messages?

LuCar Toni · Answer

This is something currently under investigation. UCE Protect can blacklist certain IPs. 
 By now this problem could already be resolved.

BrucekConvergent · Answer

Being a partner -- try raising your concerns with your channel rep, channel tech person... not sure if you have those resources in Germany, but I know in the US I sometimes have gotten things moving (as a Partner myself) via those back channels.

id-euc1.prod.hydra.sophos.com blacklisted by UCE

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