• Sophos Central Public Update Cache using FQDN

    Hi, i have many endpoints that can't update from sophos cloud (restricted network) I have installed update cache on one of my servers its internal IP let's say 10.X.X.X and the hostname is myserver.internal.local and this server also has a public static…
  • Message Relay Server License Requirement for OS(OS Additional License?)

    If I install a message relay server, will I need an additional license for the operating system? My server version is 2016 Standard. Thanks
  • Can't reset my password, Called support and they sent me here

    A few months ago I was testing a sophos xg firewall and created an account. I recently noticed I was getting a lot of heartbeat notification emails from sophos in my spam folder. I tried to log into my account to disable those and found that I couldn…
  • AD Sync on a message relay server

    Ave collegae, is it possible to install / run the central ad sync service on the same instance of an updatecache / message relay server? salutans Harry
  • Add site to Website Management via API

    Hello, is it possible to add a website to the Global Settings / Website Management via API? Can't find anything via googling. Regards UTMaddict
  • Onenote false positives in Google Drive File Stream files stored locally on machines being detected

    I have been having an issue with Onenote files being detected as false positives and to prevent half of the detections from happening, I excluded all onenote files with the file extensions *.onepkg and *.one.backupconsctruction globally regardless of…
  • MFA Problem

    Good afternoon, I cant recieve SMS PIN when I attempt to login my Sophos Central account.
  • How to migrate Sophos Central (Local) to Sophos Central (Cloud)

    Hi all, Our customer deployed Sophos Central (Local) many years ago to manage terminal security, and now they want to use the cloud Sophos Central intercept x, xdr, etc. Can I migrate the local center(sophos admin console) to Sophos Central (Cloud)…
  • Migration to Sophos Central - Groups

    I am using the migration wizard to move to Sophos Central and have synced the required AD Groups. Groups are syncing without issues, I have selected to sync OU's only. In the wizard you can see the group/location of the device and the corresponding group…
  • Sophos Endpoint Web whatsapp blocked

    Hi, Endpoint is blocking Web. WhatsApp on a single user although all users seem to be running it fine and I have added an exception of web.whatsApp in chats categories and called it in Policies settings. Web WhatsApp page loads correctly but after…
  • Cant login to sophos central

    Hi, I have just started with Sophos firewall. I have made a Sophos central account, but I can’t login to it. I have tried to reset the password and I can’t do that either. I have tryied in "incognito/private" browser window and it is still the same…
  • How an entry got on a block list?

    We just determined that an entry on an enterprise block list was affecting legitimate email to a senior executive. I've deleted the entry to allow the mail flow ASAP, but is there any way to identify (I suspect before an entry is removed) how an enter…
  • failed to retrieve policy within 900 seconds

    Hi I have many computer protected by sophos. Today, i'm trying to install the agent but, after 15 minutes i receive this error message: In my Sophos central console, i see new compuer but it is not protected and in the events i have these errors…
  • https://central.sophos.com/manage/ Blank White Empty screen

    Hi logging into a subestate I receive a blank screen. It happen on Edge, Chrome, Opera, with or without a guest app account. It happen on my pc with or without vpn up. This is the raw html: <!doctype html> …
  • Does Sophos can block Rorschach ransomware?

    Does Sophos can block Rorschach ransomware? www.trendmicro.com/.../an-analysis-of-the-bablock-ransomware.html
  • How to log into Sophos Central directly?

    Hello Community, we're a very new SOPHOS partner and are discovering the SOPHOS world. :-) If I want to log into SOPHOS Central I have to log into https://partners.sophos.com and use the link "MANAGE SOPHOS CENTRAL". If I try to log into https…
  • Policies, exclusions to a specific device or group of devices

    Hi all, I'm looking for a paradigm of using Policies and device groups. Could you please tell me what would be the right way of using policy to address next issues. Here is the problem: We are in process of introducing Sophos MDR in our company and…
  • How can I exclude a false positive for onepkg files if the Hash and Path is different for each user?

    Apr 17, 2023 8:19 PM Manual malware cleanup required: 'Mal/OneBad-A' at 'C:\Users\greg_peterson\Downloads\Augustin MaryAnne 302642.onepkg' How can I effectively exclude onepkg false positives across my organization when the path and hash…
  • Change Super Admin email address

    Hello, a Superadmin user got married (i don't know what he was thinking) and now has a new email address. How can I change the email? Is it possible or should I create a new user and delete the old one? Thank you
  • Devices>Summary "global.products.undefinded - undefined"

    When you are in Central in Devices and select a random client computer, either MAC or Windows then you are in the summary tab when you click the summary tab again, you will see this shortly: This is only happening on client computers, not servers…
  • central not working for me just now 1025 BST 13th april

    just me?
  • We have added new IP addresses to our delivery pool. Please whitelist the new IP addresses to benefit from improved deliverability.

    Where are these IP addresses listed in Sophos?
  • Sophos Central has a problem with interface language

    I choose traditional Chinese as the default language of Central, but every time I log in again, English is displayed, and it will return to normal only after re-selection
  • Schedule Reports for Tamper Protection Recovery

    I deal with many issues for big accounts where stale\offline machines could get deleted by the dozens\hundreds from Sophos Central only to be discovered months later. I asked each of my customers to create a scheduled TP recovery report. Since then, I…
  • Sophos Central with AD FS Metadata URL

    Hello, we added our AD FS IdP to Sophos Central. But now i need the infos from sophos central to add a relaying party trust to our ADFS Server. Where do i get the metadata URL Information, there is only the callback url listed. Any help would be…