• Question on licensing

    I'm having a hard time looking for information about this. I'm considering on getting the licensed version for the solutions I currently use and plan to use in the future, but I need to know if your product line is something I can afford. So my questions…
  • Firewall lists

    This is so frustrating. I have 60 odd clients and have to expand them all one by one just to get a snapshot of what versions all their firewalls are running. Can we get a simple "Expand all" button?
  • Sophos Central Encryption removal best practices

    Dear Team, Kindly share the best practices to remove Sophos encryption before expired.
  • Account https://central.sophos.com/.

    Hallo, ich versuche mich bei dem https://central.sophos.com/ ein zu loggen. Ich mache einen neuen Account. leider verweist er mich ständig auf einer anderen Seite von Sophos admin center. Alles gemacht Cach clean anderer PC genutzt neuer PC genutzt. Was…
  • VPN Disconnect Alerts

    Is there a way to disable the alerting of L2TP / IPSec client disconnects. Each disconnect generates an alert to Sophos Central. This is unnecessary, generates undo noise and is totally annoying. Site to Site VPN alerts are acceptable and desired, but…
  • How can i manage License

    I want to know about the conditions that Sophos license works. we can check the number of licenses from the "License" button that appears when click account name at the right side. And it means the number of devices that i installed. However…
  • Sophos Central Reporting inconsistency?

    Can anyone explain why the two reports are inconsistent? The deeper I dig into Sophos Central Reporting, the more I realize it doesn't work as expected. RED Tunnel DOWN Report RED Tunnel CONNECTION RESTORED report
  • What are the chances Sophos will make a Sophos Central App for android?

    Currently the only way home users can access their Sophos Central account is through a web browser.. Since there seems to be an app for everything nowadays, are there plans to ever release an app that can do this instead for home users? Or is this only…
  • send automatically alert email realtime

    Hi everyone I need to receive real-time alerts from my devices that have the sophos agent installed. All alerts (high priority and alerts) How can I enable it in my central admin? i created a custom rule like from the picture Thank you
  • Enterprise Application Issue - Linked to recent maintenance ??

    We use a SaaS based ticketing system, this is an enterprise application with SSO login and we use this process for many other SaaS based applications. We've an issue today whereby users are unable to login to this SaaS ticketing system resulting in a…
  • Mensaje de Falta ACS

    Buen día estimados, Este es el correo que tengo de contacto para solicitar su asesoramiento con las alertas que tenemos en la consola. Mi nombre es Carlos Gomez de la empresa Abastecedora Lumen S.A. de C.V. con el licenciamiento: L0006361860 Adjunto…
  • 【server protection】Intranet servers are not allowed to access the Internet, how sophos central delivers policies and soft version updates?

    Hi team, Our customer's intranet has dozens of Windows servers. According to the requirements of the security department, the intranet servers are not allowed to access the Internet. So, I would like to know how sophos central delivers policies and…
  • Haven't Been Able to Log Into Sophos Central with Brave Browser for Weeks

    I'll start off by saying that it works using an InPrivate window in Brave and all other browsers, but not a normal Brave browser window. I haven't been able to log into anything Sophos related for several weeks now using a normal Brave Browser tab on…
  • Sophos Central: cannot find Menu "Settings & Policies" where is it?

    I want t add an admin - logged in as super admin, but cannot follow the instructions: Where is Settings & Policies ?
  • Device Encryption - difference between "Not encrypted" and "Unmanaged"?

    I wonder what the Status in the Encryption dashboard means: under which circumstances is it showing "Not encrypted" and not encrypted & "Unmanaged"? On the screenshot all have the encryption module installed, except one computer. The filter is …
  • Endpoint Protection Policies didn't work

    Hello, unfortunately we have a little problem with the endpoints policy. So far we had blocked powershell for all users and groups via the base policy. But since we need powershell for certain scripts this way can't work for us. We tried to block…
  • 1 tenant / multiple admins / splitting administration & subscriptions across departments

    Hi, customer has like 300 subscriptions fo Intercept-X Adv for Endpoint and 100 subscriptions for Intercept-X Adv for servers. There are internal departments within end-user and they would like to keep this on one tenant but split subscription across…
  • SSP and Federated Signin - need to create Central account first

    So, this still hasn't been done (link at bottom of post). For users to access the SSP, we have to send all users an email link, they have to sign up for a Sophos Central account, set a password, go through all the MFA requirements and then once that…
  • Microsoft Office 365 Management Activity API Integration

    I have 2 type of licenses in my Sophos central - Intercept X Advance & Central Managed Detection and response complete server. We have Office 365 for all my end users. My question is, can I integrate " Microsoft Office 365 Management Activity API" in…
  • login to Central randomly slow or timing out

    Today there is something like DNS or Loadbalancing issue when connecting to Sophos Central. If you managed to get logged in, central performs fine. But the login page is sometimes not loading. even blank, white page: an other try and it loads…
  • why do you disallow a comment for exploit mitigation exclusions?

    Hi, in our VoIP Client there is a ROP Detection. After searching, this is by Exploit detection engine. No I can set exclusions for a lot of things and I in all I checked, it is possible to make a comment like here: but for exploit mitigation…
  • Slow Partner Central Login (5 to 15 min)

    Hi All, We are experiencing an issue where we are unable to get into the Partner Portal - Managed Sophos Central in a timely manner. It stalls in bringing up the 2FA page and it can be anywhere from 2 to 15 min with the longer times timing out and…
  • Has anyone seen a false flag for "WIN-CAC-NET-CONNECTION-NO-CMDLINE-1.star"

    I'm running into an issue where sophos flags dllhost.exe as suspicious because it runs with no command line arguments. That IS suspicious, my issue is that when I dug into it, that particular process ID it flags on my end does have a command line argument…
  • Failed to install SED64,AMSI64: 80041f00,80041f00

    After updating windows to the latest version which is 22H2, this error appear on certain device at the Sophos Central. The error: - "Failed to install SED64,AMSI64: 80041f00,80041f00"
  • Looking at getting onboard

    Hi everyone, We are looking at getting Sophos Intercept X Advanced. Can anyone confirm if Sophos CIXA can do all the following? Monitoring of Windows clients and Instant alert if a client is compromised with a virus/malware/application vulnerability…