• Sophos Endpoint Web whatsapp blocked

    Hi, Endpoint is blocking Web. WhatsApp on a single user although all users seem to be running it fine and I have added an exception of web.whatsApp in chats categories and called it in Policies settings. Web WhatsApp page loads correctly but after…
  • Cant login to sophos central

    Hi, I have just started with Sophos firewall. I have made a Sophos central account, but I can’t login to it. I have tried to reset the password and I can’t do that either. I have tryied in "incognito/private" browser window and it is still the same…
  • How an entry got on a block list?

    We just determined that an entry on an enterprise block list was affecting legitimate email to a senior executive. I've deleted the entry to allow the mail flow ASAP, but is there any way to identify (I suspect before an entry is removed) how an enter…
  • failed to retrieve policy within 900 seconds

    Hi I have many computer protected by sophos. Today, i'm trying to install the agent but, after 15 minutes i receive this error message: In my Sophos central console, i see new compuer but it is not protected and in the events i have these errors…
  • https://central.sophos.com/manage/ Blank White Empty screen

    Hi logging into a subestate I receive a blank screen. It happen on Edge, Chrome, Opera, with or without a guest app account. It happen on my pc with or without vpn up. This is the raw html: <!doctype html> …
  • Does Sophos can block Rorschach ransomware?

    Does Sophos can block Rorschach ransomware? www.trendmicro.com/.../an-analysis-of-the-bablock-ransomware.html
  • How to log into Sophos Central directly?

    Hello Community, we're a very new SOPHOS partner and are discovering the SOPHOS world. :-) If I want to log into SOPHOS Central I have to log into https://partners.sophos.com and use the link "MANAGE SOPHOS CENTRAL". If I try to log into https…
  • Policies, exclusions to a specific device or group of devices

    Hi all, I'm looking for a paradigm of using Policies and device groups. Could you please tell me what would be the right way of using policy to address next issues. Here is the problem: We are in process of introducing Sophos MDR in our company and…
  • How can I exclude a false positive for onepkg files if the Hash and Path is different for each user?

    Apr 17, 2023 8:19 PM Manual malware cleanup required: 'Mal/OneBad-A' at 'C:\Users\greg_peterson\Downloads\Augustin MaryAnne 302642.onepkg' How can I effectively exclude onepkg false positives across my organization when the path and hash…
  • Change Super Admin email address

    Hello, a Superadmin user got married (i don't know what he was thinking) and now has a new email address. How can I change the email? Is it possible or should I create a new user and delete the old one? Thank you
  • Devices>Summary "global.products.undefinded - undefined"

    When you are in Central in Devices and select a random client computer, either MAC or Windows then you are in the summary tab when you click the summary tab again, you will see this shortly: This is only happening on client computers, not servers…
  • central not working for me just now 1025 BST 13th april

    just me?
  • We have added new IP addresses to our delivery pool. Please whitelist the new IP addresses to benefit from improved deliverability.

    Where are these IP addresses listed in Sophos?
  • Sophos Central has a problem with interface language

    I choose traditional Chinese as the default language of Central, but every time I log in again, English is displayed, and it will return to normal only after re-selection
  • Sophos Central with AD FS Metadata URL

    Hello, we added our AD FS IdP to Sophos Central. But now i need the infos from sophos central to add a relaying party trust to our ADFS Server. Where do i get the metadata URL Information, there is only the callback url listed. Any help would be…
  • [HIGH] Alert for Sophos Central [WRET CORP]: A malware outbreak was detected (False Positive)

    Apr 10, 2023 12:25 PM 'https://142.251.16.132/' blocked due to category 'Advertisements & Pop-Ups' What happened: We made more than 100 detections in 24 hours. Where it happened: WRET1675 A couple of weeks ago I made a change to allow…
  • How to auto deploy Sophos Server Protection on AWS instances

    Hello Sophos community, I have recently migrated some of my business applications to Amazon Web Services (AWS) instances and I am looking to deploy Sophos Server Protection to these instances. However, I have a large number of instances and manually…
  • Inaccurate Device Status

    Sophos Central was uninstalled completely from a device yesterday. Today, Sophos Central indicates the status of the device as follows: Isn't this a little misleading? The only thing accurate about the reported status is that it has been offline…
  • SOPHOS DEVICE ENCRYPTION WITH OFFICE DOCUMENTS

    Translator Hi, i want to join a script.py to my Sophos Central in Device Encrytion , it will automatically detect a type of my office document (Public, secret and confidential) and make the encryption with it.
  • Changing account email address in Sophos Central

    Please help us changing account email form quangvt@tombow-tma.com.vn to tma@tombow-tma.com.vn Becuse old email had problem and can not login. Thank you.
  • Scan for Sophos Connect 2.1 in S.Central

    Is there a way to scan all devices and display which ones are still using the Sophos Connect v2.1 and below in Sophos Central?
  • You have exceeded the maximum number of allowed tries. Your account has been locked for the next 30 minutes

  • Mass deployment Sophos Central Client

    Hi, We want to deploy the Sophos Central Client on 30000 computers in a managed way and with as less as network wandwith as possible. So we want to deliver the Windows full client package to our computers as a first stage with our Enterpirise deployemt…
  • Can't finish setting PIN step

    When I try login on https://cloud.sophos.com/ ,central always response the https://cloud.sophos.com/mfa/fallback/form ,even me try again with 30 minutes later,still same situation,always ask me to input security code and PIN,when i clicked continue and…
  • How to detect Microsoft Office documents spawning processes?

    How to detect Microsoft Office documents spawning processes? Such as: PowerShell CMD WMI MSHTA Etc.