Hello, we have been unable to access the Partner Dashboard since today. We can't access any customers, firewalls etc. We cannot record a ticket. We are completely isolated. What can we do?

As a partner, for endpoint protection, it's quick and easy to add, under Global Templates, a template and within that, Global Settings or Base Policies and allow/deny things across our customer base. However this isn't conducive for customer specific…

We run our VM's in a hyper-v cluster environment. We have followed our vendor and Sophos recommendation and have disabled the following files and folders to exclude from real time and scheduled scanning - https://support.sophos.com/support/s/article/KB…

Hello everyone, Just logged in our Sophos Central Partner Dashboard and all my customers are gone. There any problem reported about this?

Good day members. I Trust you are well. Our IPS report on Sophos Central shows the following IPS report. I have Traced the IP back to microsoft Data center. I would like to know is this a false positive as i have scanned the computers muliple times…

HI everyone, I was wondering if it is a way to block all the vpns using sophos central? I have the web filtering based entirely on sophos central, and it seems okay so far. One of our customers wants all the vpns blocked on the enpoinds something…

Hi, is it possible to delete a directory service? Regards Dennis

Ave collegae! Is there a way to - see / check per device (/user) - what peripheral(s) had been blocked - allow one or more of the blocked device(s) the customer prefers GUI Salvete hRy

Hi I want to adding a appliction on device SJ32ACC but its told me error adding application , and I allow by SHA256 & key applicaion used by most organisations , could you help me to fix this issue ,thx?

I cannot find any way to send a test mail from Sophos Central.

Hello, We have a Client that has 1400 licenses for Intercept X Advanced, and is using 1284 . What is not making sense is this: We have 1442 active devices, not counting Servers. How can this be? I tried to make sense of this, but I wasn't…

Just as the subject asks: Can PSTools be excluded for a single machine (for Sophos admin)? if so, how can I create that exclusion so that it's not alerting every time I try to download and install it? I don't want to create a global exclusion because…

So we install our clients to go to a specific group depending on dept. the user is in. Is it possible to move them to another group either with command line or api? I know I can do it in the cloud management, just though it might be easier to do it automatically…

Hello, i want to block accounts.google.com - docs.google.com etc. I succesfully blocked google docs but when i try to block google accounts, i can still reach that webpage somehow. Im trying from website management. What should i do? Regard…

Hello All, We are planning to implement SSO for Sophos Central admin authentication using our two separate Google Workspace domains. I had some questions on the best way to configure this access: Is it possible to configure two Google Workspace…

We are using Sophos Central Endpoint Security and is there a way to send email alerts from the alerts generated by the Sophos Threat Analysis Center? Thanks.

Hello, To give context, our leadership and information security team are concerned with alerts that I coming from Sophos. Their concerns are valid considering the email titles are: Alert for Sophos Central [*****]: A device is not encrypted. However…

License Transfer events should appear in the audit log. Currently it doesn't.

Hi folks, I know this should have been commented on during the EAP and I missed the opportunity. I was exploring the firewall reporting after having had a fix applied to my CM account earlier today and found that there is no email or application reporting…

Hi, we have our default " Base Policy - Update Management " policy which is applied to most of our endpoints set to "Recommended" software package versions. We would like to change this to latest FTS and leave the latest "Recommended" package setting…

Hi folks, I cannot find a way of restore the CM to the whiter background, there current black is not user friendly in my opinion. The colour scheme looks fantastic with a black background but colour schemes do not always make usage enjoyable. Ian…

hello I tried to create Sophos central account to try Sophos XG Firewall trial, But I never get email to activate my account. my email is GMAIL, I got trial serial number , But I cant create sophos central account to claim my Trial. thanks alot

Dear all, There are a large number of fake "whatsapp web" pages at the top of Google search currently. I saw that the IP range is: 104.21.x.x or the URL is https://uaa.xxxxxxxx / https://wh9.xxxxxxxx Is there a more effective to block the IP range…

Hello all, I am trying to enforce a Peripheral Control : Device policy on a Linux Machine, so that when I plug in a USB, it allows the user to read it, but not write on it. I created the policy under Server Protection, but it is still allowing me to…