• Firewall Management Labels are hard to read with new color scheme

    Anyone else find that the labels are hard to read in the Firewall management server list in Sophos Central? Since the update, it now shows the label highlighted and the host name. It used to only show the label and it looked fine. I tried dark and light…
  • New APIs - anyone managed to master adding new exclusions?

    I'm working with the new policy APIs for our Central Enterprise instance. I can drill into one of our customers and pull back all the policy settings for all policies easily enough, & I'm happy that I'm correctly authenticated. However, I'm trying to…
  • [SOPHOS CENTRAL] Process to register customer to Sophos Central with our Sophos Central Partner

    Hello, I am completely lost in the registration procedure of my client's firewall. My goal is to be able to manage my client's firewall via our Sophos Central Partner. Here are the different points that I tested but that did not work: - Creating…
  • Downloading Reports From SOPHOS Central

    Hello! I am wanting to download a report from SOPHOS Central to show me all the devices it currently protects and for it to show me the exact Make and Model of the devices as well as the users that are using them. I want to find any older model HP…
  • SIEM API script timing out

    Our SIEM stopped collecting events around 9:55am PDT today and is reporting the following: Retrieving results starting cursor: [redactec] URL: api5.central.sophos.com/.../events Error "HTTP Error 504: Gateway Timeout" (code 504) on attempt #1 of 3, retrying…
  • Sophos Central can't login (US East Coast) though status says its working

    Trying to login to Sophos Central and it's indicating Microsoft errors. Sophos status website talks about login errors in Australia, and claims everything's been running for 9 hours without problems. Except for Ireland, where I'm not. So the status page…
  • I've discovered one of my favorite new things...

    It took a little while to grow on me, however, having to get a text code multiple times a day, to be able to log into SOPHOS Central on my own computer is just delightful. I didn't think I'd like it at first, however, now I find myself wishing that I…
  • Where is the Sophos Central data stored? Phish Threat...

    Hello together, the Sophos Central Phish Threat product is in privacy review in our company. We are located in germany and we have to know where the Sophos Central Phish Threat data is stored? Europe? Country? Best regards
  • Sophos Central report scheduling - Unable to do

    There is no option to Schedule a Sophos central report under Logs and Report Section, Can anyone help ?
  • Groups are not displayed in the overview, although assigned.

    Hello, in the people overview, the group names are not displayed for all customers. But the groups are assigned when I click on a person without an apparent group. Sophos support could not fix the problem. Do you have a solution?
  • Neophyte - tasked with migrating sophos AD Sync to a new server. Any tips?

    Hi all. I'm quite new to the Sophos solution and this is my first post. I've been tasked with migrating the Sophos AD synch server to a new host, as we shut down the current server. If any of you have done this before, do you have any advice and/or caveats…
  • Support for AAD device groups?

    Good morning - Sorry probably a basic question but I can't seem to find the definitive answer anywhere? I have enabled AAD sync and have imported/sync'd my users and user groups. Is it possible though to import AAD device groups? I know I can create…
  • Sophos Central computer synced with AD Sync in is managed and unmanaged group

    Hi! I have following problem. Some computers in our domain are stuck in Computers group (and have a working Sophos Endpoint Agent and all is working) and at the same time they are in Unmanaged computers group as well. I tried to unninstall Agent…
  • E-Mail notifications exclusions

    Hi, i have configured E-Mail notifications: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/AlertEmailSettings/index.html#custom-rules Is it possible to exclude some servers from the notifications? Regards…
  • Central not showing customers

    Central not showing customers when i set "show all customers" I've also tried to change pc and browser but i have the same problem, all the users ohas the same problem... so it's not an host problem
  • Recoup LIcense count

    We have a number of devices that haven't been seen recently. We believe these devices may have been re-imaged or decommissioned. Our thinking is that if we deleted or removed the device from Central, it would recoup any licenses such as Protection or…
  • Microsoft API permissions missing - What does it mean?

    Hi there, we received this mail over the weekend but cant find an answer in any documentation. Can anybody help clarifying what this means? Thank you all, Benedict
  • Red banner for unsupported OS in Central appearing every few minutes

    Since the weekend I'm seeing regular red banners listing unsupported OS in Central. I do have a handful of these Win7, 2008 etc so expect to see these alerts when I login to Central first time each day. However, even though I dismiss these banners they…
  • Third Part Integrations - 1 Issues

    I have the third party integration for 365 Audit Logs enabled in Central. This was enabled a week ago and continues to work well, I'm seeing data from earlier this morning and the connection as shown in Central as Connected. However, looking at the…
  • No Alert is triggered when a server's endpoint install stops checking in.

    I have brought this up before and submitted a request on it... however I need to bring it up again. It is a huge miss, that my server's install of the endpoint software was not checking in to SOPHOS Central for 2 months, and no alert was triggered.…
  • How to retrieve the Core Agent version from a device via API?

    Hello- I need to determine the version of Core Agent that is installed/running on all supported customer devices. I can see this value in the Sophos Central UI by selecting a specific device, but I need this info for over 2000 supported devices. Manually…
  • Sophos is not registering As AV of record

    Our sophos plugin for automate is not registering in automate as AV of record. AV of record is detected by Registry files and new installs appear to not include those entries.