uservoice com is known to have been be integrated just besides whatfix com on our Sophos XG/S Firewalls. I just noticed, it is also used on the Sophos Central dashboard. What would it do there if not blocked? It is using a unique tracking ID. Also…

Hi, some times ago we have migrated from sec to sophos central. In my AD i find some groups like shown at the attachment. PureMessage is deinstalled. Can i delete this groups or are the used by Sophos Central? Regards Dennis

Hello, Why can't I clear reports and put in the blocked items?

Customers are currently planning to purchase sophos center cloud services to protect windows terminals and windows servers in their network environment,What subscription on sophos central should a customer choose? Is it intercept x or XDR? Does sophos…

Hallo ich habe nur wenig erfahrung mit central.sophos.com Ich habe es zuhause eingerichtet und würde es gerne beim Kunden nutzen. Bei meinem Standort zuhause kann ich mich einwählen mit GoogleChom ohe Probleme, in der Firma sagt er zugriff verweigert…

Example we have 1000 Servers and our Usage shows 1050 in Red. But so far no issues observed. Everything looks normal apart from Dashboard which shows usage exceeded alarm. Any thoughts?

Hi, For compliance reasons we had to migrate to a new tenant (data locations). The tenant is all setup and ready to go. We have a LOT of configuration AND devices to port over - what is the quickest way of doing this? I can see there is an 'Endpoint…

Hi Sophos Team, I keep getting the following error, even after resetting my password and verifying the code on different day this week as well as different occasions. Error Message: Authentication failed. Please check your credentials and try again…

I have register and try to login but fail I say password forget i get code enter and new password also fail. What is here the problem?

Within the Partner Portal I see there are VISIO stencils but they are over about two years old. Are there any updated VISIO stencils that are related to MDR?

Hello, We are planning to install Sophos Protection on some servers and they will be managed through Sophos Central. Now Sophos Central is cloud based and we are worried about what is being stored in the cloud. What data is being sent to the cloud…

Hello, We have Sophos central installed so we went ahead to download Sophos protection from the sophos central portal. I tried running the installer as admin and got the error "License is not valid. You are not licensed to install any products provided…

Hello, I'm not seeing any syslogs being collected correctly please advise? I’m not seeing logs from Cisco Firepower? Any logs coming into the Syslog from Meraki are being filtered, is this by design? SELECT sensor_type Integration_Category…

Hi all, is there an option to copy settings, policies+exclusions, global exclusions from one customer (central) to another? There are a lot of settings we have to configure at every Customer for Server-/EndpointProtection / MDR. Thanks,

I can understand wanting to log people off when they are idle. But this is just too much. If' I'm logged into a firewall via Central, reading an article and a competitor's firewall trying to address an issue between the two, it's not unusual that…

Hi i want to automatically schedule and send logs and report. I need to receive these reports (Report/Events Report) every weekly/month It is possible? Thank you Roberto

Hey all, I've been wrangling with Sophos Central Partner roles. Previously our Project Managers have held the Partner Super Admin role, this was required because they are regularly deploying Sophos Firewalls to clients and need to add a Central Super…

I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…

Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…

HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…

Hi team, My customer applies for a free trial of sophos central with a corporate email address. After the trial period ends, can the customer cancel the central account? Because the customer doesn't want the company mailbox to be exposed outside.

Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…

Hi, Just lost central.sophos.com.

Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…

Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?