• Getting logged out of Central/Partner/Training so very frequently

    I can understand wanting to log people off when they are idle. But this is just too much. If' I'm logged into a firewall via Central, reading an article and a competitor's firewall trying to address an issue between the two, it's not unusual that…
  • Sophos Central setting up to send report scheduled

    Hi i want to automatically schedule and send logs and report. I need to receive these reports (Report/Events Report) every weekly/month It is possible? Thank you Roberto
  • Sophos Central Partner roles - NFR tenant

    Hey all, I've been wrangling with Sophos Central Partner roles. Previously our Project Managers have held the Partner Super Admin role, this was required because they are regularly deploying Sophos Firewalls to clients and need to add a Central Super…
  • Power Dashboards for Sophos Central

    I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…
  • Mail alert Virus detection

    Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…
  • How to Backup Recovery Keys

    HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…
  • How to cancel the account after the sophos central trial period ends

    Hi team, My customer applies for a free trial of sophos central with a corporate email address. After the trial period ends, can the customer cancel the central account? Because the customer doesn't want the company mailbox to be exposed outside.
  • Bug with Email Security SSP and Central Admin Console sessions

    Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…
  • Central Seems to be Down in New York, USA

    Hi, Just lost central.sophos.com.
  • Intercept X License Subscription

    Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…
  • No Mobile option in Central

    Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?
  • Is Sophos Central free?? Locked out do to authentication issue after activating Sophos Central Trial account.

    With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…
  • Access to Sophos Central admin console

    Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You
  • Change the language for all my users ?

    Can I change the language on the ' ">central.sophos.com/.../self-service" for all employees from the administrator console? For the moment this is not possible ! I dont find the option to do it on one click.
  • Role group permission within endpoint protection

    Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…
  • A bug in CM

    Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…
  • Migrate computers in a computer group to different sub-estate

    Hi, We migrated hundred of workstation to Sophos Central and now realise that we will need to add sub-estates. Is there an easy way to migrate the computers from one sub-estate to another one ? Thank you
  • Recording Information against a customer account

    Hi, I s there anyway to record notes and information against a customer's estate in Sophos Central? We manage multiple customers / sub-estates via the Sophos Central Enterprise Console, monitoring for certain alerts etc. It would be useful to have somewhere…
  • Unlink super-admin account from Central account to add it to another Sophos Central account

    Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…
  • Managing Firewalls with Sophos Central

    Hello Community, I've about 22 devices XG Firewalls in my organisation, which I'm managing through Sophos Central (Just firewalls no other Central Services are being used). Now My concern is can anyone else with a Sophos Central ID add and manage…
  • license.activate._dynamic_.error.undefined

    I want to apply a license key to my account After I click Apply License Key, and enter your key and click Apply. I can see : license.activate._dynamic_.error.undefined. What I need to do? Thank you
  • Sophos Central Enterprise Features

    Hello, Can Super admin in Sophos Central Enterprise view all reports & Logs of all organization's 2- In From Sophos Central Enterprise Polices &Template in policy Peripheral control add Exemptions of USB and push it to all OU Note : Polices…
  • XGS87 not reporting to Central

    Usually when this happens, there's an gateway outage or a power outage of some kind. However, I checked in on the site and no one reports any issues. I remoted into the site and logged directly into the appliance - everything *looks* normal, and central…
  • "Sophos Cloud: Sophos has released a product update" Bad Link

    The email notification to report that Sophos has release a product update points to " ">central.sophos.com/.../controlled-updates" instead of " ">central.sophos.com/.../controlled-updates-server" 
  • Exempt specific devices from requiring check-in?

    I would like to exempt a select few devices from the requirement to check in, as we have some computers that sit on the shelf powered off and disconnected until a user requires them, as well as some meeting room laptops that are not regularly used. These…