• Power Dashboards for Sophos Central

    I'm wondering if anyone has ever seen a Power BI Dashboard out there for Sophos Central? For some of the reports https://vshare.onl/ , I would consider of Executive summary level and I would like to get them in front of some other folks without needing…
  • Mail alert Virus detection

    Simple question but I cannot find the setting in Central: Where can I enable mail notification for virus found on endpoint? Currently Sophos Central is sending mails mostly for things we don't care about. If malware was found - total silence, not…
  • How to Backup Recovery Keys

    HI all, Is it possible to perform "bulk backup" of all recovery keys from Sophos Central? or Is there any option to retrieve it using API so we can create a script and retrieve keys one by one? We had a situation that laptop was protected and…
  • Bug with Email Security SSP and Central Admin Console sessions

    Feature and severity: Logging into Central admin console after logging into Sophos Central Email Security self service portal // Minimal Summary: Self service portal session cookie prevents access to central admin console Observed behavior: If I have…
  • Central Seems to be Down in New York, USA

    Hi, Just lost central.sophos.com.
  • Intercept X License Subscription

    Hi team, We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below. Then, if after December 17, 2022, will the newly renewed license…
  • No Mobile option in Central

    Hi there. Just started a trial with the express intention of testing the MDM functionality (Mobile). However, it does not show up as an option in my portal?
  • Is Sophos Central free?? Locked out do to authentication issue after activating Sophos Central Trial account.

    With the AP access points going EOL next year, users are saying that they will only be managed through Sophos Central if using the XG firewall. People here say it's free, but customer support wants me to "chat" with them over price, I'm a home user so…
  • Access to Sophos Central admin console

    Hi Team, I have installed Sophos endpoint for around 30 machines in our company. I'm just wondering how to get access to Sophos central admin console as I want centrally manage the devices. Can someone please suggest? Thank You
  • Role group permission within endpoint protection

    Hello, When creating a new role group, you can select endpoint protection as a product (among others) but is there a way to be more granular? I would like to grant a user access to data loss prevention logs and reports but not other areas of endpoint…
  • Alerts doesn't show time

    Hi, When in Sophos Central, looking at the alerts, there are no timestamps shown. However, there is a row with {{$$scope.formatTime($$row.when)}}, which I pressume is the timestamp of the alert. What can be done to solve this, so {{$$scope.formatTime…
  • A bug in CM

    Hi folks, while experimenting with the XG V19.5 GA I found a little bug in CM display. I have two XGs, XG115W main firewall and a software version as a test XG (see signature for details). The issue is while resolving the test machine access to the…
  • Unlink super-admin account from Central account to add it to another Sophos Central account

    Hello, We have a productive Sophos Central environment and one of our team members created a Sophos Central free trial account for lab purposes. Now we need that the email used for the super-admin user in the free-trial environment to be released…
  • "Sophos Cloud: Sophos has released a product update" Bad Link

    The email notification to report that Sophos has release a product update points to " ">central.sophos.com/.../controlled-updates" instead of " ">central.sophos.com/.../controlled-updates-server" 
  • Exempt specific devices from requiring check-in?

    I would like to exempt a select few devices from the requirement to check in, as we have some computers that sit on the shelf powered off and disconnected until a user requires them, as well as some meeting room laptops that are not regularly used. These…
  • Sign-in with Microsoft is temporarily unavailable. Please try again

    I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday. I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment…
  • How to know from logs that the detected virus had been cleaned successfully

    Hi, team, I am new to Sophos, and now working to load Sophos log data into a SIEM platform. Currently the logs loaded are sth like: ThreatInstanceID: "538983" ThreatType: "1" FirstDetectedAt: "2022-09-27 19:11:05.0" ThreatSubType: "0" Priority: "500…
  • Advice with AD Sync migration Azure AD Sync

    Hi, Can someone please weigh-in on this to see if I have this right? And please state if you have done this before ;) To migrate from away from AD Sync to Azure AD Sync, do we: Stop On-Prem AD Sync service Disable the AD Sync service Login…
  • How can I view Acknowledged alerts?

    Is there a way to view alerts that have been marked as Acknowledged in Sophos Central? This has to be possible, but I can't figure out how to do it. I tried using the information here , but there is no option that says " Show acknowledged alerts ". …
  • Adding comments/notes to devices and users

    Is there any way to add comments/notes to devices and users in Sophos Central?
  • Third Party Connector Missing

    Hello I remember seeing an option to tie in Microsoft 365 into Central to help provide Sophos with logs for any lateral movement across a network. I am not talking the Sophos email security product here, anyone else see this missing from their portal…
  • Sophos Central Log Analysis

    What are the best tool available for Sophos Central Log Analysis? Is there a way to move the logs from Sophos Central either to a Log Server or Cloud VM and deploy the log analysis tool to generate insights?
  • Can't scroll down "Firewall Management" Page

    Hi guys, since the last central update i can't scroll down my firewall list under "Firewall Management" section, when i scroll down the page move me to the top automatically.
  • AD Users on RDS-Servers don't appear in Central?

    Hey, I've got a question regarding Sophos Central / Intercept X for Servers / Remote Desktop Session Hosts. We got a Terminalserverfarm with four Session-Hosts, all equipped with Intercept-X for Server. There is a policy which restricts web-browsing…
  • Automatic language change

    Since a few days, all our logins to Sophos Central Accounts (partner/customer) are automatically switched to "German", but we prefer using all accounts in "English". I can change the setting only for the current session, with the next login it begins…