Livequery64 failed to update

Question

Hi, 
 
 We started having this issue with some workstations and laptops,

GlennSen · Answer

Thank you for reaching out to the community forum. 
 Can you check if you're seeing the below error on the Livequery install logs " StartService failed with error 1053" which can be found in your %temp% 
 If so? kindly follow the below steps and let us know. 
 Verify the current permissions on the C:\ProgramData (%ALLUSERSPROFILE%) using the Windows tool cacls.exe using the following syntax: cacls "%ALLUSERSPROFILE%" /C The following example shows missing special permissions for the BUILTIN\Users identity on C:\ProgramData, which would cause the issue to occur: 
 C:\ProgramData CREATOR OWNER:(OI)(CI)(IO)F 
 NT AUTHORITY\SYSTEM:(OI)(CI)F BUILTIN\Administrators:(OI)(CI)F BUILTIN\Users:(OI)(CI)R 
 The following example shows existing default special permissions for the BUILTIN\Users identity on C:\ProgramData, which wouldn't cause the issue to occur: 
 C:\ProgramData NT AUTHORITY\SYSTEM:(OI)(CI)F 
 BUILTIN\Administrators:(OI)(CI)F CREATOR OWNER:(OI)(CI)(IO)F BUILTIN\Users:(OI)(CI)R BUILTIN\Users:(CI)(special access:) FILE_WRITE_DATA FILE_APPEND_DATA FILE_WRITE_EA FILE_WRITE_ATTRIBUTES 
 This is often caused by a Group Policy Object that overwrites the default special permissions, removing the "special access" permissions for BUILTIN\Users, which eventually leads to the install/update failure.