We've had some instances where either Sophos protection service or Network protection service might not start up.
This cause the computer to become Isolated but we cannot un-Isolate unless we restart or use Admin rights to start the service. Some users have important data to save and are sometimes in remote area where technician is not reachable.
Could someone perhaps guide me in on how to un-isolate a computer via Sophos Central or how I can open Anydesk to be able to connect to the computer while being isolated.
Thanks for the help in advance.
[edited by: Gladys at 7:11 AM (GMT -7) on 2 Oct 2023]