Sophos Endpoint Web whatsapp blocked

Hi, 

Endpoint is blocking Web. WhatsApp on a single user although all users seem to be running it fine and I have added an exception of web.whatsApp in chats categories and called it in Policies settings. Web WhatsApp page loads correctly but after QR scan it gets stuck at Loading your chats. Getting below error:

On Central:

mmg.whatsapp.net/.../19916714_444797987796832_6380438998244560160_n.enc' blocked due to category 'Chat'

On Endpoint:

Access to location mmg.whatsapp.net/.../19916714_444797987796832_6380438998244560160_n.enc was blocked for user ASAPAKISTAN\kauser.waseem

Regards,

MAS



Edited TAGs
[edited by: Gladys at 7:01 AM (GMT -7) on 16 May 2023]
Parents
  • Thank you for reaching the community forum.

    Based on the error you've shared on the phone and Central. It seems like there's a User base policy applied to the said user account.
    You may need to validate your current web control policy and check if you have userbase policy active on your policy setting. If you do? Then you may remove this user account for this user to access the website. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  Visit Sophos Techvids
  • Hi GlennSen,

    Thanks for the reply.

    Can you share some more details. Basically the policy is being applied on user level and device level. I have tried to remove policy being applied at user level but still no success. users/ devices connected to this same web policy are able to use web.whatsapp without any issue but on this particular user after allowing web.whatsapp. Whatsapp page opens and after scanning QR code doesn't show the chats screen and get stuck on loading chats.

    Regards,

    MAS

Reply
  • Hi GlennSen,

    Thanks for the reply.

    Can you share some more details. Basically the policy is being applied on user level and device level. I have tried to remove policy being applied at user level but still no success. users/ devices connected to this same web policy are able to use web.whatsapp without any issue but on this particular user after allowing web.whatsapp. Whatsapp page opens and after scanning QR code doesn't show the chats screen and get stuck on loading chats.

    Regards,

    MAS

Children