Devices>Summary "global.products.undefinded - undefined"

When you are in Central in Devices and select a random client computer, either MAC or Windows

then you are in the summary tab

when you click the summary tab again, you will see this shortly:

This is only happening on client computers, not servers. Probably since the last Central updates. Have not seen that before.

probably a bug.

All Central admins here are having this issue.

Edited TAGs
[edited by: Gladys at 2:21 AM (GMT -7) on 20 Apr 2023]

0 Qoosh over 1 year ago

Hi LHerzog,

Thanks for reaching out.

May I ask which Sophos Central data region your site is located in? If the site is located in the us-west-1 datacenter, this may be related to the following KBA/Advisory.
- Some services within the central console eu-west-1 region may not be available

Kushal Lakhan

Team Lead, Global Community Support
Connect with Sophos Support, get alerted, and be informed.
If a post solves your question, please use the "Verify Answer" button.

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0 LHerzog over 1 year ago in reply to Qoosh

yes, it's Germany.

But the issue is still there. Did you check it in your central account already?
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0 LuCar Toni over 1 year ago in reply to LHerzog

Could you clear your cache and try again?
Yesterday was a maintenance in Central.

Maybe something in your cache broke.

I cannot reproduce this in any Account.

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0 LHerzog over 1 year ago in reply to LuCar Toni

Thanks for checking it Lucar Toni.

I did that already. tried edge, chrome, firefox. private window etc.

That text is showing up only for a second or less.
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