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Failed to install ESH64: general error.

hi team you know 2 months ago i got this error on a server. " Failed to install ESH64: general error."

I uninstalled the agent, cleared the logs, and reinstalled it, but the error persists.

all services are green and running...

security patches and server updates are "OK".

I don't really know why that error is, does anyone know?

Edited TAGs
[edited by: Gladys at 7:32 AM (GMT -8) on 1 Dec 2022]