2008 R2 server stopped receiving updates two days ago

Question

Hello, 
 
 We are getting alerts from Sophos Central for dozens of 2008 R2 servers saying the have missed two updates. It looks like updates stopped on 1/9/2022. 
 Did support stop on 2008 R2? I'm seeing this in the susvc.log: 
 2022-01-09T06:45:39.289Z [ 2228: 6656] I Launching C:\ProgramData\Sophos\AutoUpdate\Cache\sophos_autoupdate1.dir\SophosUpdate.exe 2022-01-09T06:45:39.370Z [ 2228: 6656] I Started update [8404]: "C:\ProgramData\Sophos\AutoUpdate\Cache\sophos_autoupdate1.dir\SophosUpdate.exe" -PolicyUpdate -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate\" 2022-01-09T06:45:46.002Z [ 2228: 6656] I Finished update [8404]: exit 2

Qoosh · Accepted Answer

Hi George, 
 Thanks for reaching out to us. 
 These update failures are due to the end of support date having passed for Sever 2008 R2.

Windows Server 2008 R2 
 
 Standard support ends: End of December 2020 (SEC managed) End of December 2021 (Central managed)

The last day that updates would have gone through successfully is Saturday 8th January 2022. 
 If you wish to continue protecting these systems, I'd suggest reaching out to your Account Manager or Regional Salesperson to inquire about an Extended Support License .

PhilippRusch · Answer

Have a look here: 
 https://support.sophos.com/support/s/article/KB-000039324?language=en_US

2008 R2 server stopped receiving updates two days ago

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